Katherine Johnson
Austell
Summary
Experienced Front Desk Concierge offering strong interpersonal and financial management skills. Organized with strong attention to residents needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services. Professional and industrious bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support residents and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
InCommunity Ga
04.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Front Desk Concierge
Ciela Senior Living
11.2019 - 12.2023
- Handled residents complaints promptly, ensuring swift resolution and fostering positive relationships with guest.
- Assisted residents with modifications, and cancellations in a courteous and professional manner.
- Provided excellent customer service to residents and visitors, addressing their concerns and guiding them through the building as needed.
- Maintained daily logs of building activity, ensuring accurate records were kept for future reference.
- Increased occupancy rates through targeted marketing campaigns and effective community outreach.
- Assisted residents with securing additional financial assistance when necessary, ensuring access to quality care regardless of ability to pay.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between residents and the organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Hairstylist/Cosmetologist
Natural Salon
09.2015 - 10.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Security Officer
LAUSD Los Angeles Unified School District
08.2015 - 08.2019
- Evaluated current security systems regularly, recommending upgrades or modifications as needed to maintain optimal protection levels for students and staff alike.
- Contributed to the creation of an incident-free environment by identifying and addressing potential risks proactively.
- Assisted in the development of emergency response plans for effective crisis management.
- Developed solid relationships with local law enforcement agencies for improved collaboration in case of emergencies or criminal activity on-campus detection efforts.
- Assisted in coordinating emergency drills for students and staff, ensuring everyone understood their roles during actual emergencies.
- Conducted thorough investigations into reported incidents, gathering evidence and collaborating with local law enforcement when necessary.
- Maintained accurate records of security-related activities, allowing for informed decision-making regarding future strategies.
- Implemented access control measures to prevent unauthorized individuals from entering the school premises.
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
Education
Associate in Arts (AA) in Cosmetology -
Los Angeles Trade Technical College
Los Angeles, CA08.2015
Skills
- First aid and safety
- Client Support
- Compassionate Caregiving
- Resident Documentation
- Appointment Scheduling
- Polite telephone etiquette
- Conflict Resolution
- Administrative Support
- Social Skills Development
- Crisis Management
- Safety Monitoring
- Hair styling techniques
- Incident Reporting
- General security
- Excellent Multitasking
- Customer Service
Certification
- Cosmetology
Timeline
DSP (Direct Support Professional)
InCommunity Ga
04.2024 - Current
Front Desk Concierge
Ciela Senior Living
11.2019 - 12.2023
Hairstylist/Cosmetologist
Natural Salon
09.2015 - 10.2019
Security Officer
LAUSD Los Angeles Unified School District
08.2015 - 08.2019
Associate in Arts (AA) in Cosmetology -
Los Angeles Trade Technical College
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