Katherine Kitchens
Gray
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to optimize workflow and enhance guest engagement while maintaining cleanliness standards. Experienced in cash handling and problem-solving, ensuring a positive dining atmosphere and repeat visits.
Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
09.2025 - 12.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multi-table service efficiently in a fast-paced environment.
- Assisted in training new team members on menu offerings and service standards.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Adapted quickly to changing demands during peak hours, improving workflow efficiency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server
Buffalo Wild Wings
04.2023 - 06.2025
- Processed customer orders accurately using point-of-sale systems.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Pharmacy Technician
Walgreens
12.2024 - 04.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized stock to ensure efficient workflow.
- Verified prescription information, addressing discrepancies with healthcare providers.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Central Georgia Technical College
Macon, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
- Pharmacy Tech License - Active - Expires 06/30/2027
Timeline
Server
Longhorn Steakhouse
09.2025 - 12.2025
Pharmacy Technician
Walgreens
12.2024 - 04.2025
Server
Buffalo Wild Wings
04.2023 - 06.2025
High School Diploma -
Central Georgia Technical College