Katherine Mobley
Cairo
Summary
Versatile professional offering many years of experience in hospitality environments. Skilled in coordinating front desk operations to meet both guest and business needs. Service-oriented professional possessing professional phone demeanor and strong communication abilities.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
27
27
years of professional experience
Work History
Hotel Front Desk Agent
Holiday Inn Express Hotel
Tallahassee
11.2024 - 07.2025
- Welcomed guests with friendly service and efficient check-in procedures.
- Managed reservations using hotel management software to ensure accurate bookings.
- Answered guest inquiries promptly, providing information about hotel amenities and services.
- Coordinated room assignments and special requests for optimal guest satisfaction.
- Handled cash and credit transactions accurately during check-out processes.
- Resolved guest complaints effectively, ensuring a positive experience during stays.
- Maintained cleanliness and organization at the front desk area for professionalism.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Managed check-ins and check-outs in a timely manner.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Front Desk Manager
La Quinta Inns & Suites
Tallahassee
03.2023 - 05.2023
- Managing staff: Supervising and training front office staff, including guest service agents, night auditors, and bell staff.
- Ensuring policies: Ensuring staff follow hotel policies, procedures, and regulations.
- Providing customer service: Interacting with guests in person and over the phone to respond to inquiries, complaints, and requests.
Front Desk Associate
Laquinta by Wyndham
Tallahassee
05.2017 - 09.2020
- Night auditor. Close out day of business. Receptionist.
- Handling multi phone line.
- Taking care of any problems on property when management isn't on site.
- Taking care of corporate lodging guest.
- Experience in synxis.
Administrative Coordinator
Pro Med HealthCare Services
Tallahassee
12.2017 - 04.2018
- Recruiting, answering phones, Interviewing potential clients, Orientating employees, filing, handling confidential records.
Head Cashier
Home Depot
Bainbridge
09.2015 - 11.2016
- Customer Svc.
- Answering multi phone system.
- Scheduling cashier breaks and lunches.
- Handling money on daily basis.
Sales Coordinator
Candlewood Suites Tallahassee
Tallahassee
03.2013 - 02.2014
- Qualifies new accounts for hotel, by researching account and uncovering client's needs.
- Business to business sales.
- Conducting hotel tours for special events, weddings, client meetings while booking rooms for clients.
- Conducts weekly sales meetings, preparing corporate sales agenda for three general managers and sales team.
- Prepares meeting room banquets and events to include seeking out new business.
- Establishes viable sales leads through proactive networking activities.
- Attends hotel breakfast and evening socials for networking and customer satisfaction proposes.
- Active in the Tallahassee Chamber of Commerce and attending meetings.
- Attends Visit Tallahassee events and meetings.
- Relieves officials of clerical work and minor administrative and business detail.
Medical Office
Sunrise Communities - Intrepid USA Healthcare Services, Inc.
07.2003 - 04.2006
- Invoicing, Accounts Receivable, Accounts Payable.
- Multi-phone line system.
- Handled paperwork flow as needed by client.
- Schedules appointments.
- Relieves officials of clerical work and minor administrative and business detail.
- Knowledge of commonly used concepts, practices, and procedures within the medical field.
- Performs routine clerical duties, such as maintaining letters, memoranda, invoices, and other indexed records arranged in a file according to an established system.
- Filing, records maintenance, typing, word processing, faxing and mail distribution. Responsible for the maintenance of office equipment and supplies.
Administrative Assistant
Lowes
07.1998 - 05.2002
- Customer service including assistance and problem solving.
- Computerized payroll.
- Invoicing, Accounts Receivable, Accounts Payable.
- Performs routine clerical duties, such as maintaining letters, memoranda, invoices, and other indexed records arranged in a file according to an established system.
- Multi-phone line system.
- Filing, records maintenance, typing, word processing, faxing and mail distribution. Responsible for the maintenance of office equipment and supplies.
Education
Diploma - General
Cairo High School
Cairo, GASkills
- Receptionist
- Administrative Assistant
- Scheduling
- Clerical
- Organizational Skills
- Microsoft Word
- Time Management
- Microsoft Office
- Word Processing
- Medical Office Experience
- Multi-line Phone Systems
- Office Management
- Guest Services
- Bookkeeping
- Recruiting
- Caregiving
- Vital Signs
- Hotel management software
- Reservation management
- Cash handling
- Complaint resolution
- Communication skills
- Problem solving
- Organizational skills
- Attention to detail
- Team collaboration
- Adaptability to change
- Multitasking abilities
- Guest relations
- Hotel software expertise
- Patience and tolerance
Timeline
Hotel Front Desk Agent
Holiday Inn Express Hotel
11.2024 - 07.2025
Front Desk Manager
La Quinta Inns & Suites
03.2023 - 05.2023
Administrative Coordinator
Pro Med HealthCare Services
12.2017 - 04.2018
Front Desk Associate
Laquinta by Wyndham
05.2017 - 09.2020
Head Cashier
Home Depot
09.2015 - 11.2016
Sales Coordinator
Candlewood Suites Tallahassee
03.2013 - 02.2014
Medical Office
Sunrise Communities - Intrepid USA Healthcare Services, Inc.
07.2003 - 04.2006
Administrative Assistant
Lowes
07.1998 - 05.2002
Diploma - General
Cairo High School
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