Katherine Pena Turcios
Athens
Summary
Dedicated professional with strong customer service skills, known for effective communication and team collaboration in high-pressure environments. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
El paso Mexican Restaraunt
Athens
02.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with team members to ensure smooth service flow.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled cash transactions and processed payments efficiently.
Assistant Manager
Athens Furniture
Athens
08.2022 - 01.2024
- Coordinated team meetings to discuss inventory and customer service strategies.
- Implemented visual merchandising standards to enhance product displays.
- Communicated with vendors to ensure timely product delivery and quality control.
- Resolved customer inquiries and complaints effectively and professionally.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Radiologic Technology
Athens Technical College
Athens, Georgia, GA05-2027
Skills
- Customer service
- Effective communication
- Team collaboration
- Guest relations management
- Multitasking and organization
- Hospitality service expertise
- Point-of-sale system
- Foreign language proficiency
Languages
Spanish
Full Professional
Timeline
Server
El paso Mexican Restaraunt
02.2025 - Current
Assistant Manager
Athens Furniture
08.2022 - 01.2024
Associate of Applied Science - Radiologic Technology
Athens Technical College