Katherine Preston
Macon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ambitious and outgoing customer service representative with many years experience providing excellent care and service to others while demonstrating leadership ability and contributing to the overall success and sustainability of a company. Currently seeking opportunity to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Deputy Sheriff
Macon-Bibb County Sheriff Office
11.2024 - Current
- Supervising inmates who are incarcerated within the jail facility.
- Oversee daily routines such as meals, recreation time, and visitation.
- Maintaining order and security: conducting searches for contraband, monitoring inmate behavior, and responding to any disturbances or emergencies.
- Enforcing rules and regulations of the jail facility.
- Conducting block checks and inmate counts ensuring that all inmates are accounted for.
- Transporting inmates to and from court appearances and medical appointments.
- Responding to emergencies: such as medical emergencies, fires, and security emergencies within the jail facility.
- Maintaining records of inmate activity, including disciplinary actions, medical treatments, and visitation logs. Overall, the duties and responsibilities of a corrections deputy are focused on maintaining order and security within the jail facility.
Correctional Officer
Geo Secure Services, LLC.
08.2023 - 02.2025
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Assisted in training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain secure environment for staff, visitors, and inmates.
- Contributed to positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Licensed Insurance Representative
GEICO
03.2021 - 02.2023
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Contributed to development of company-wide best practices for licensed insurance representatives, raising overall performance standards.
- Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients.
- Created detailed reports for management to track performance and sales.
- Conducted thorough risk assessments to ensure clients received appropriate coverage levels at competitive rates.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Total Loss Specialist
GEICO
03.2017 - 03.2021
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
- Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
- Provided exceptional customer service while guiding policyholders through total loss process, resulting in positive feedback from clients.
- Maintained compliance with state regulations and company policies throughout total loss process, avoiding potential legal issues and penalties.
- Managed high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.
- Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.
- Strategized with management to enhance company policies and procedures related to total loss claims, improving overall efficiency and customer satisfaction.
- Ensured accurate data entry into company systems, facilitating smooth communication between departments involved in total loss process.
- Utilized strong negotiation skills when communicating with third-party representatives during claim disputes or settlements discussions, achieving favorable results for both parties involved.
- Assisted in training new team members on best practices for handling total loss claims, fostering knowledgeable and efficient workforce.
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
- Utilized strong analytical skills to evaluate complex claims and determine appropriate courses of action, contributing to successful resolution of challenging cases.
Health Services Technician
River Edge Behavioral Health Center
06.2015 - 11.2016
- Contributed to development of quality improvement initiatives, focusing on enhancing healthcare delivery processes.
- Supported office operations by expertly handling administrative needs.
- Provided family members with general health education and tips for patient care.
- Scheduled patients for appointments and maintained master calendar.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
- Assisted with regulatory issues such as compliance.
- Maintained detailed records of patient health information while adhering to HIPAA regulations.
- Supported implementation of new electronic health record systems for improved data management practices within facility.
- Delivered exceptional customer service while addressing patient inquiries regarding billing, insurance coverage, or test results clarification promptly and professionally.
Lodge Monitor
The Salvation Army Shelter
09.2013 - 02.2015
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
- Contributed to development of monitoring policies and procedures, promoting standardized approach across all units.
- Reduced administrative workload for case managers through effective documentation of client interactions in relevant databases or files as needed.
- Supported efficient operation of shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Ensured orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
- Facilitated group meetings and workshops for residents, focusing on life skills development and goal setting.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Associate of Arts - Psychology
Middle Georgia State University
Macon, GA05.2013
High School Diploma - undefined
Northeast High School
Macon, GA05.2010
Skills
- Professional Demeanor
- Positive work ethic
- Multitasking Abilities
- Interpersonal Communication
- Verbal & written Communication
- Report Writing
- Office Equipment Operation
- Administrative Support
- Problem-Solving
- Crisis Management
- First Aid Certification
- Firearm operations trained
Timeline
Deputy Sheriff
Macon-Bibb County Sheriff Office
11.2024 - Current
Correctional Officer
Geo Secure Services, LLC.
08.2023 - 02.2025
Licensed Insurance Representative
GEICO
03.2021 - 02.2023
Total Loss Specialist
GEICO
03.2017 - 03.2021
Health Services Technician
River Edge Behavioral Health Center
06.2015 - 11.2016
Lodge Monitor
The Salvation Army Shelter
09.2013 - 02.2015
High School Diploma - undefined
Northeast High School
Associate of Arts - Psychology
Middle Georgia State University
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