Katherine Stephenson
Leesburg
Summary
Versatile and highly motivated, I excel in customer service and team collaboration, honed through roles at Home Instead Senior Care and other companies. Skilled in relationship building and cash handling, I have a proven track record of enhancing customer satisfaction and exceeding service standards, demonstrating a unique blend of interpersonal and practical skills.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Home Instead Senior Care
09.2023 - 10.2023
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Call Center Representative
GC Services
09.2021 - 01.2022
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Books-A-Million
09.2020 - 09.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL05.2014
Skills
- Relationship building
- Team Collaboration
- Customer service
- Cash Handling
- Product restocking
Timeline
Home Health Aide
Home Instead Senior Care
09.2023 - 10.2023
Call Center Representative
GC Services
09.2021 - 01.2022
Sales Associate
Books-A-Million
09.2020 - 09.2021
High School Diploma -
River Ridge High School
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