Katheryn Humphries
Demorest
Summary
Highly-motivated employee with desire to take on new challenges as well as being a committed job seeker. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Home Health CNA
Angel and Aster Sitters
Winder
01.2017 - 05.2025
- Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Encouraged independence among clients while helping them maintain their dignity.
- Provided emotional support to family members during difficult times.
- Helped with physical therapy exercises prescribed by a physician or therapist.
- Administered medications according to physician instructions and monitored patient response.
- Kept updated documentation of client progress notes in an organized manner.
- Developed positive relationships with clients through active listening skills.
- Transported patients to doctor appointments or other destinations when needed.
- Maintained accurate records of services rendered to each patient.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
Customer Service Lead
Total Media Service
Hoschton
06.2020 - 04.2024
- Ensured compliance with company policies and regulations related to customer service operations.
- Identified opportunities to increase sales through cross-selling products or services.
- Resolved escalated issues from team members or customers in an efficient manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Coordinated with other departments to resolve customer issues efficiently.
- Developed strategies for improving customer satisfaction levels.
- Handled customer inquiries and complaints in a professional manner.
- Monitored team performance against set targets and KPIs.
- Implemented changes based on feedbacks received from customers.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
Education
Associate of Applied Science -
Gwinnett Technical College
Lawrenceville, GASkills
- Patient care
- Medication administration
- Vital signs monitoring
- Personal hygiene
- Physical therapy assistance
- Documentation management
- Quality control
- Customer service
- Time management
- Paperwork verification
- Information confidentiality
- Attention to detail
- Problem-solving
- Communication skills
- Safety and compliance
- Excellent with numbers
References
References available upon request.
Timeline
Customer Service Lead
Total Media Service
06.2020 - 04.2024
Home Health CNA
Angel and Aster Sitters
01.2017 - 05.2025
Associate of Applied Science -
Gwinnett Technical College
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