Overview
Work History
Education
Skills
Timeline
Generic

Kathi McCollum

Ellijay

Overview

10
10
years of professional experience

Work History

Customer Service Manager

Ingles Markets Inc
Blue Ridge
08.2020 - 07.2025
  • Managed daily customer service operations to ensure high satisfaction levels.
  • Trained and mentored staff on effective communication and problem-solving techniques.
  • Resolved customer complaints by implementing effective conflict resolution strategies.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Personal Care Assistant

Self-employeed
Ellijay
08.2015 - 08.2020
  • Assisted clients with daily living activities and personal hygiene routines.
  • Developed and maintained trusting relationships with clients and their families.
  • Administered medications and monitored client health as directed by healthcare professionals.
  • Coordinated transportation for clients to medical appointments and social events.
  • Prepared nutritious meals according to dietary restrictions and preferences of clients.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe living environment for clients at all times.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Accompanied clients to medical appointments and provided transportation services when necessary.

Education

Associate of Applied Science - Accounting

Appalachian Technical College
Jasper, GA
10-2005

Associate of Applied Science - Criminal Justice

Lanier Technical College
Oakwood, GA
10-2005

Skills

  • Customer relationship management
  • Customer service strategy
  • Team leadership
  • Training development
  • Conflict resolution
  • Service operations management

Timeline

Customer Service Manager

Ingles Markets Inc
08.2020 - 07.2025

Personal Care Assistant

Self-employeed
08.2015 - 08.2020

Associate of Applied Science - Accounting

Appalachian Technical College

Associate of Applied Science - Criminal Justice

Lanier Technical College

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Kathi McCollum