Kathi McCollum
Ellijay
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Ingles Markets Inc
Blue Ridge
08.2020 - 07.2025
- Managed daily customer service operations to ensure high satisfaction levels.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Resolved customer complaints by implementing effective conflict resolution strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Personal Care Assistant
Self-employeed
Ellijay
08.2015 - 08.2020
- Assisted clients with daily living activities and personal hygiene routines.
- Developed and maintained trusting relationships with clients and their families.
- Administered medications and monitored client health as directed by healthcare professionals.
- Coordinated transportation for clients to medical appointments and social events.
- Prepared nutritious meals according to dietary restrictions and preferences of clients.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients at all times.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Education
Associate of Applied Science - Accounting
Appalachian Technical College
Jasper, GA10-2005
Associate of Applied Science - Criminal Justice
Lanier Technical College
Oakwood, GA10-2005
Skills
- Customer relationship management
- Customer service strategy
- Team leadership
- Training development
- Conflict resolution
- Service operations management
Timeline
Customer Service Manager
Ingles Markets Inc
08.2020 - 07.2025
Personal Care Assistant
Self-employeed
08.2015 - 08.2020
Associate of Applied Science - Accounting
Appalachian Technical College
Associate of Applied Science - Criminal Justice
Lanier Technical College