Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Brennan

Savannah

Summary

Versatile and friendly professional with over 5 years of experience across diverse fields including customer service, retail, skincare, and animal care. Demonstrated ability to provide exceptional service, manage operations, and handle multitasking environments effectively. Proven track record in building strong relationships and providing compassionate care, seeking to leverage multifaceted skills and psychological insights in a dynamic and customer-focused role.

Overview

10
10
years of professional experience

Work History

Receptionist

Island Veterinary Clinic
01.2024 - 01.2025
  • Supported a busy animal clinic with front desk operations, client communication, and medical coordination in a high-stress, emotionally sensitive environment.
  • Answered phones, scheduled appointments, and processed payments.
  • Prepared medications, sent reminders, and managed medical records.
  • Relayed messages and answered client questions under doctor guidance.
  • Coordinated with outside clinics, groomers, and daycares.
  • Assisted with euthanasia appointments and comforted grieving clients.
  • Handled billing issues and client terminations with empathy and professionalism.
  • Used PetDesk and Vestoria software; maintained office cleanliness.
  • Built strong client relationships and remained calm under pressure.

Server, Retail Lead, & Personal Assistant

Dottie's Market Savannah
11.2023 - 04.2024
  • Greeted and sat customers, presented menus and daily specials.
  • Managed transactions using POS systems.
  • Resolved customer complaints with patience and grace.
  • Maintained records, inventory, and vendor communication.
  • Assisted the restaurant owner with personal/professional tasks.
  • Created retail displays and managed sensitive information.

Canine Rehabilitation Aide

Fetch Canine Rehab
01.2020 - 01.2021
  • Provided feeding, walking, and care for canine patients.
  • Assisted therapists with treatment plans and therapies.
  • Monitored patients and administered medications.
  • Maintained cleanliness and recorded patient progress.
  • Scheduled appointments and handled phone calls.

Server

Betty Bombers American Eatery
11.2018 - 06.2020
  • Delivered friendly, accurate service.
  • Maintained clean work areas and handled cash reconciliation.
  • Assisted in food running and table preparation.

Esthetician

Milan Day Spa
11.2017 - 06.2018
  • Provided customized facial and body treatments.
  • Examined and tested skin for treatment suitability.
  • Stayed current on trends, products, and compliance.

Esthetician

Savannah Day Spa
06.2015 - 11.2016
  • Developed skincare plans and educated clients.
  • Recommended treatments and ensured sanitation compliance.

Education

Bachelor of Arts (B.A.) - Psychology

University of South Florida
Tampa, FL

Associate in Arts (A.A.) - Psychology

Hillsborough Community College
Tampa, FL

Certification - Esthetics

Elaine Sterling Institute
Atlanta, GA

Skills

  • Exceptional Customer Service
  • POS Operation
  • Hospitality and Accommodation
  • Record Keeping
  • Patience and Empathy
  • Animal Care

    Telephone skills

    Data entry

    Customer/Client relations

    Time management

    Multitasking and prioritization

    Appointment scheduling

Timeline

Receptionist

Island Veterinary Clinic
01.2024 - 01.2025

Server, Retail Lead, & Personal Assistant

Dottie's Market Savannah
11.2023 - 04.2024

Canine Rehabilitation Aide

Fetch Canine Rehab
01.2020 - 01.2021

Server

Betty Bombers American Eatery
11.2018 - 06.2020

Esthetician

Milan Day Spa
11.2017 - 06.2018

Esthetician

Savannah Day Spa
06.2015 - 11.2016

Associate in Arts (A.A.) - Psychology

Hillsborough Community College

Certification - Esthetics

Elaine Sterling Institute

Bachelor of Arts (B.A.) - Psychology

University of South Florida

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Kathleen Brennan