Kathleen O’Neal
Dacula
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Von Maur
05.2026 - Current
- Managed scheduling and appointment setting for executives, optimizing time management.
- Coordinated daily office operations, ensuring efficient workflow and communication among staff.
- Prepared and maintained accurate records of meetings, communications, and reports.
- Assisted in the development of office procedures to enhance productivity and organization.
- Supported inventory management by tracking supplies and placing orders as necessary.
Walt Disney World Professional Internship
Walt Disney World Resort
08.2023 - 06.2026
- Directed a team of 25 recreation staff members, including lifeguards, activity hosts, and marina cast
- Resolved guest issues and ensured safety through first aid
- Designed and executed engaging activities, including yoga classes, water sports, and themed evening events, enhancing guest experiences
- Ensured adherence to Disney’s 5 Keys: safety, courtesy, show, efficiency, and inclusion, fostering a positive environment for guests and team members
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Disney College Program
Walt Disney World Resort
01.2023 - 08.2023
- Facilitated children's activities through arts & crafts, games, and storytelling, enhancing guest engagement and enjoyment
- Organized engaging children's activities to promote creativity and fun- Arts & crafts, games, and storytelling
- Coordinated rental services by addressing guest inquiries and maintaining logs- Utilized POS system, handling guest concerns, managed rental logs
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Administrative Assistant
Expressions Prints
07.2021 - 01.2023
- Facilitated onboarding processes for new employees, providing essential training on office protocols.
- Collaborated with cross-functional teams to streamline administrative processes and improve service delivery.
- Implemented digital filing systems, improving document retrieval speed and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associates in science -
Georgia Southern University
Statesboro, Ga05-2021
Paralegal Certificate - Paralegal Studies
University of Georgia
Online Campus02-2027
Skills
- Employee Training Programs
- Training design
- Safety Procedures Training
- Administrative Support
- Office procedures
- E-learning & Online Training Platforms (eg, LMS, virtual classrooms, DLearn)
- CPR and BLS Certified
- Positive demeanor
- Friendly, positive attitude
Timeline
Administrative Assistant
Von Maur
05.2026 - Current
Walt Disney World Professional Internship
Walt Disney World Resort
08.2023 - 06.2026
Disney College Program
Walt Disney World Resort
01.2023 - 08.2023
Administrative Assistant
Expressions Prints
07.2021 - 01.2023
Associates in science -
Georgia Southern University
Paralegal Certificate - Paralegal Studies
University of Georgia