Kathleen Tobias
Warner Robins
Summary
I have the capability to adapt to different work environments, and can memorize the placement of products over a short period of time. Especially with repetitive need to locate it accurately for either myself or for customers. I am capable of working flexible hours with an ever shifting schedule, and I can do tasks while still interacting with a customer or give them my full attention if needed.
Overview
4
4
years of professional experience
Work History
Cashier
Zaxby's
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped determine the needs of the welcomed customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Associate
Spencer's Spirit Halloween
10.2021 - 11.2021
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Provided policy and service information
Education
High school diploma -
Warner Robins High School
Warner Robins, GA05.2021
Skills
- Web Design
- Layout Design
- Reliability and punctuality
- Typography
- Adobe Illustrator
- Animal handling
- Food Service
- Cashiering
- Customer service
- Graphic Design
- Illustration
- Adobe InDesign
- Google Docs
- Adobe Photoshop
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Cleaning and sanitizing
- Money handling and management
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Product restocking
- Product knowledge
- Refunds and exchanges
- Attention to detail
- Multitasking and organization
Timeline
Cashier
Zaxby's
11.2021 - Current
Customer Service Associate
Spencer's Spirit Halloween
10.2021 - 11.2021
High school diploma -
Warner Robins High School
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