Demonstrates expertise in administrative support and customer service while effectively managing daily operations and solving complex issues. Committed to fostering strong relationships and mentoring staff to enhance team performance and ensure compliance with regulations.
Overview
19
19
years of professional experience
Work History
Assistant Director of Education
Foundations For The Future
Kennesaw
06.2025 - Current
Supervised administrative staff and provided mentorship for professional growth.
Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
Coordinated staff to ensure compliance with laws and regulations, mitigating risks and enhancing operational integrity.
Identified key strategies and metrics to monitor program effectiveness, driving continuous improvement and accountability.
Devised and implemented knowledge management strategies to enhance employee expertise and support professional development.
Prepared and submitted budget requests or grant proposals to solicit program funding.
Prepared and maintained personnel reports and records for officials and agencies.
ADMINISTRATIVE ASSISTANT
Sunbrook Academy at Legacy Park
Kennesaw
07.2024 - Current
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Answered telephones, provided information to callers, took messages, and transferred calls.
Maintained scheduling and event calendars.
Monitored daily operations to ensure adherence to efficient workflow processes.
Resolved issues and escalated major conflicts to appropriate personnel for timely resolution.
Provided cross-coverage support for other administrative personnel.
Copied correspondence and documents using office equipment.
Ordered and dispensed supplies to maintain office inventory.
LEAD PRE-K TEACHER
Foundations For The Future
Kennesaw
06.2023 - 07.2024
Developed lesson plans aligned with state standards and tailored to individual student needs to promote academic achievement.
Assessed student progress through observation and evaluation of work samples, projects, quizzes, and tests to inform instructional adjustments.
Cultivated an atmosphere that fostered creativity while promoting critical thinking skills among students.
Engaged students through storytelling, music, art, games, and group activities to enhance learning experiences.
Provided feedback to administrators regarding policies related to pre-kindergarten programs.
CUSTOMER SERVICE REPRESENTATIVE
Grass Roots
Acworth
11.2022 - 05.2023
Resolved customer complaints and inquiries promptly, ensuring satisfaction and loyalty.
Utilized strong verbal and written communication skills to engage effectively with customers.
Developed strong customer relationships and loyalty through effective communication.
Leveraged in-depth knowledge of company products to offer tailored suggestions and recommendations.
LEAD PRE-K TEACHER
Legacy Academy
Acworth
06.2020 - 12.2022
Developed and implemented successful curriculum for pre-kindergarten classes, incorporating educational standards and age-appropriate activities.
Demonstrated excellent classroom management skills by creating a safe, nurturing environment conducive to learning.
Guided teachers' aides in daily tasks, fostering collaboration and ensuring smooth daily operations.
Facilitated regular communication with parents to engage them in their child's educational development.
Integrated multicultural concepts into everyday instruction to promote cultural awareness among students.
Advised administrators on pre-kindergarten program policies to enhance educational effectiveness.
SPECIAL EDUCATION PARAPROFESSIONAL
Emerson Elementary
Emerson
10.2017 - 09.2021
Worked with special needs students in the Severe/MID/MOD Room.
Aid students with building daily life skills and their personal needs.
Complete Discrete Trial with students in a one-on-one setting.
Generate monthly newsletter.
Create and implement logs for data tracking.
Worked with special needs students in the autism room.
Coordinated learning plans with the classroom teacher.
Assisted with building language and mathematical skills of students in small group instruction.
Assessed students and compiled documentation to build data for individual education plans.
SUBSTITUTE TEACHER
Elementary Schools
Bartow County
02.2014 - 02.2016
Delivered engaging lessons to diverse groups of elementary students.
Managed classroom behavior using positive reinforcement techniques.
Collaborated with teachers to implement lesson plans effectively.
Assisted in classroom activities and maintained a supportive environment.
Maintained student attendance records and submitted reports as required.
PTO PRESIDENT
Taylorsville Elementary
Taylorsville
01.2013 - 12.2015
Presided over fundraising for awards, televisions for the cafeteria and hallway, exterior basketball equipment, and new playground equipment.
HOMEMAKER
Elementary Schools
Emerson
09.2007 - 02.2014
Education
ASSOCIATE IN ARTS (A.A.) - EARLY CHILDHOOD EDUCATION
Georgia Highlands College
Rome
05-2028
GACE CERTIFIED -
US
10-2017
DIPLOMA IN DENTAL ASSISTANT -
Coosa Valley Technical College
GA
01-2006
CERTIFICATION IN EXPANDED FUNCTIONS & DENTAL RADIOGRAPHS -
Coosa Valley Technical College
GA
01-2006
Skills
Administrative support
Scheduling
Appointment scheduling
Calendar management
Document management
Microsoft Office Suite
Excel spreadsheets
Data analysis
Customer service
Problem-solving
Computer skills
Relationship building
Problem-solving skills
References
CALLI LUONG, (770) 606-5848
AUTUMN HARRIS, (513) 939-6228
NATASHA MCCONNELL, (706) 409-0744
Timeline
Assistant Director of Education
Foundations For The Future
06.2025 - Current
ADMINISTRATIVE ASSISTANT
Sunbrook Academy at Legacy Park
07.2024 - Current
LEAD PRE-K TEACHER
Foundations For The Future
06.2023 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Grass Roots
11.2022 - 05.2023
LEAD PRE-K TEACHER
Legacy Academy
06.2020 - 12.2022
SPECIAL EDUCATION PARAPROFESSIONAL
Emerson Elementary
10.2017 - 09.2021
SUBSTITUTE TEACHER
Elementary Schools
02.2014 - 02.2016
PTO PRESIDENT
Taylorsville Elementary
01.2013 - 12.2015
HOMEMAKER
Elementary Schools
09.2007 - 02.2014
ASSOCIATE IN ARTS (A.A.) - EARLY CHILDHOOD EDUCATION
Georgia Highlands College
GACE CERTIFIED -
DIPLOMA IN DENTAL ASSISTANT -
Coosa Valley Technical College
CERTIFICATION IN EXPANDED FUNCTIONS & DENTAL RADIOGRAPHS -
Assistant Director of Education at Music School Number 20 Named By Shoat AlakbarovaAssistant Director of Education at Music School Number 20 Named By Shoat Alakbarova