Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kathryn Collins

Guyton

Summary

Customer-focused professional with extensive experience in dispatching, office administration, and customer relations. Proven ability to enhance customer service operations through effective problem-solving and leadership. Strong organizational and time management skills contribute to team success in fast-paced environments. Prepared to deliver meaningful contributions to improve customer experiences.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Library Assistant

Three Rivers Regional Library
2025.05 - Current

At The Ida Hilton library I managed circulation desk operations, ensuring efficient check-out and return processes. While assisting patrons in locating materials and utilizing library resources effectively. I also kept the library organized and maintained library collections, improving accessibility for users. I have experience in conducting inventory audits to ensure accurate cataloging of library materials.

Office Manager

Native Woods
2008.01 - Current

My secretarial duties consisted of answering telephone calls, performing background checks, and Documenting Reservations. I also was in charge of sanitation which my duties consisted of but were not limited to. Pool Maintenance and Laundry/Cleaning. The Native Woods gave me a look into a different lifestyle. Although unexpected, the experience gave me a very open mind as well as a more profound respect for nature. I currently still contribute to the running of the campground but now take a more behind the scenes approach.

Dispatch Manager

Hansen & Adkins Auto Transport
2023.03 - 2025.04

Managed dispatch for 60 drivers at the Brunswick, GA terminal. Oversaw weekly checks of driver logs and performed daily inventory comparisons. Communicated with customers, including Mercedes-Benz, Subaru of America, Honda of America, and BMW regarding loading and arrival schedules.

Dispatcher/Scheduler

Federal Law Enforcement Training Center
2017.07 - 2022.07

Dispatch drivers around the Federal Law Enforcement Training Center to pick up trainees and transfer them to and from classrooms, dormitory and airports. I also answer a multi-line phone and take reservations for incoming federal law training classes for pick up at the Jacksonville, Savannah, and Brunswick airports. I am in charge of the weekend drivers' schedule; I make sure each driver for the weekend knows his/her schedule by printing tickets that show each driver's individual routes each day. I also make sure my supervisors & security are furnished with the whole schedule in case any last-minute issues arise. I possess the security clearances necessary to get onto a Federally guarded installation.

Lead Dispatcher

Transitions Commute Solutions
2014.12 - 2017.11

Handled trip requests, scheduled trips, answered phones, and dispatched drivers while communicating with DHS regarding clients.

Education

High School Diploma -

Mcintosh County Academy
Darien, GA
2010-05

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Skills

  • Library circulation management
  • Reference services
  • Information organization
  • Data Entry
  • Guest Services
  • Inventory management
  • Administrative Experience
  • Excel
  • Google Docs
  • Outlook
  • Quickbooks
  • Office experience
  • Written and oral communication

Certification

GCIC

Personal Information

Timeline

Library Assistant

Three Rivers Regional Library
2025.05 - Current

Dispatch Manager

Hansen & Adkins Auto Transport
2023.03 - 2025.04

Dispatcher/Scheduler

Federal Law Enforcement Training Center
2017.07 - 2022.07

Lead Dispatcher

Transitions Commute Solutions
2014.12 - 2017.11

Office Manager

Native Woods
2008.01 - Current

High School Diploma -

Mcintosh County Academy
Kathryn Collins