
Customer-focused professional with extensive experience in dispatching, office administration, and customer relations. Proven ability to enhance customer service operations through effective problem-solving and leadership. Strong organizational and time management skills contribute to team success in fast-paced environments. Prepared to deliver meaningful contributions to improve customer experiences.
At The Ida Hilton library I managed circulation desk operations, ensuring efficient check-out and return processes. While assisting patrons in locating materials and utilizing library resources effectively. I also kept the library organized and maintained library collections, improving accessibility for users. I have experience in conducting inventory audits to ensure accurate cataloging of library materials.
My secretarial duties consisted of answering telephone calls, performing background checks, and Documenting Reservations. I also was in charge of sanitation which my duties consisted of but were not limited to. Pool Maintenance and Laundry/Cleaning. The Native Woods gave me a look into a different lifestyle. Although unexpected, the experience gave me a very open mind as well as a more profound respect for nature. I currently still contribute to the running of the campground but now take a more behind the scenes approach.
Managed dispatch for 60 drivers at the Brunswick, GA terminal. Oversaw weekly checks of driver logs and performed daily inventory comparisons. Communicated with customers, including Mercedes-Benz, Subaru of America, Honda of America, and BMW regarding loading and arrival schedules.
Dispatch drivers around the Federal Law Enforcement Training Center to pick up trainees and transfer them to and from classrooms, dormitory and airports. I also answer a multi-line phone and take reservations for incoming federal law training classes for pick up at the Jacksonville, Savannah, and Brunswick airports. I am in charge of the weekend drivers' schedule; I make sure each driver for the weekend knows his/her schedule by printing tickets that show each driver's individual routes each day. I also make sure my supervisors & security are furnished with the whole schedule in case any last-minute issues arise. I possess the security clearances necessary to get onto a Federally guarded installation.
Handled trip requests, scheduled trips, answered phones, and dispatched drivers while communicating with DHS regarding clients.