Kathryn Garner
Snellville
Summary
Versatile and dynamic, adept at enhancing customer satisfaction and streamlining operations, as demonstrated at Rockwell Charter High School. Excelled in team collaboration and problem-solving, achieving significant improvements in efficiency. Skilled in customer service and organizational tasks, my proactive approach and adaptability drive positive outcomes and workplace harmony.
Overview
37
37
years of professional experience
Work History
Homemaker
Self
04.1988 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Substitute Lunch Manager
Rockwell Charter High School
09.2012 - 12.2012
- Supervised lunchroom activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with kitchen staff to optimize food production, minimizing waste while maintaining quality standards.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
Direct Sales - Stampin' Up!
Self
03.2004 - 09.2008
- Maintained a high level of product knowledge, enabling expert demonstration and persuasive selling techniques during client meetings.
- Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
Convenience Store Clerk
Circle K
11.1995 - 01.1997
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated cash register to record transactions accurately and efficiently.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Assisted customers by answering questions and fulfilling requests.
Pizza Maker
Pizza Hut
03.1988 - 08.1988
- Cleaned and sanitized work areas, utensils and equipment.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Used kitchen equipment safely and reduced risk of injuries and burns.
Education
Liberal Arts - Sign Language Studies
American River College
Sacramento, CAComputer Sciences & Accounting
American River College
Sacramento, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
Timeline
Substitute Lunch Manager
Rockwell Charter High School
09.2012 - 12.2012
Direct Sales - Stampin' Up!
Self
03.2004 - 09.2008
Convenience Store Clerk
Circle K
11.1995 - 01.1997
Homemaker
Self
04.1988 - Current
Pizza Maker
Pizza Hut
03.1988 - 08.1988
Liberal Arts - Sign Language Studies
American River College
Computer Sciences & Accounting
American River College
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