Kathy Son
Marietta
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing scheduling and completing tasks. Very dependable candidate successful at managing multiple priorities with a positive attitude and experience with customers service for over 8 years.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Pandya Medical Center
05.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed patient insurance information, ensuring accuracy and compliance with regulations.
- Completed administrative patient intakes with cases that the provider assigned.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls, messages, and completed tasks for the providers and patients.
- Organized and maintained patient chart filing system to promote quick data finding for the providers.
- Trained new staff on reception protocols and software systems, fostering team competency and performance.
Coordinator
Reimbursement Support (MRSG)
05.2025 - Current
- Entering patient`s date entry in the system.
- Answering emails and calls regarding to patients` prior authorization requests for updates, coding, billing and coverage questions.
- Maintaining prior authorization requests such as faxes, emails, CRM system(update customer of receipt), updated CRM system case with new updates, Change pending cases to Complete when updated by payer fax of an approval and updating the status of the CRM.
- Distribute case to PA Verifiers for initial prior authorization requests and follow ups.
- submitted PA Request to payers
- Attending monthly meetings.
- Maintained a well-organized filing system to ensure easy access to important records and documents to verifiers and closers.
Front Office Specialist
Wellstar Infectious Disease Austell
07.2022 - 04.2023
- Greeted, registered and checked in and out patients.
- Scheduled appointments, such as follow up, referrals, and nurse visits.
- Collect amounts due and accepted payments of copays and billing.
- Directed phone inquiries, answered patients' questions and scheduled appointments
- Verified insurance
- Maintaining patients' paperwork that need to be fax over
- Batch scanning patients' paperwork into the system onto their chart.
- Keeping the office clean and organized.
- Providing assistance to the providers.
Patient Care Coordinator
Georgia Hearing Aid Factory Outlet In Kennesaw
07.2021 - 06.2022
- Acted as main point of contact for patients, and specialist by closely reviewing medical record and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care toward their hearing aids.
- Booking appointments for patients such as Test & Demo, Follow ups, and Adjustment.
- Answering phone calls from patients and providing follow up calls to patients to see how their hearing aids are doing.
- Cleaning patients' hearing aids.
- Organizing patients files such as important paper works, receipts, hearing test result, insurance.
- Specialist's assistant.
- Providing 2 minutes hearing screening for patients.
- Check emails and clean office daily.
- Call and check insurance for patients if they have benefit and eligibility on hearing aids.
- Providing good and service patient CARE
Sale Associate
JD Sport (Finishline) - Cumberland Mall
12.2015 - 05.2022
- Providing customer service care and selling shoes to customers
- Cashier
- Shipped out shoes for customers for online order
- Sell accessories, such as socks, shoe cleaners, and clothes
- Helping customers and figuring out what type of shoes they are interested in their lifestyle.
Sale Consultant
Best Buy Mobile At Best Buy
08.2016 - 01.2020
- Activate phones service such as Verizon, Sprint, AT&T.
- Sell phone accessories, such as phone cases, charger, headphones, and more.
- Help customers with any issue that they have with their phones.
- Cashier
- Best Buy credit card signed up.
Education
High School Diploma -
Osborne High School
Marietta, GA05-2016
Skills
- Customer service
- Communication
- Detail oriented
- Team work
- Organized
- Patience
- Multitask
- Reliability
- Positivity
- Microsoft Word
- Data entry
- Medical terminology
Languages
Cambodian
Limited Working
Timeline
Coordinator
Reimbursement Support (MRSG)
05.2025 - Current
Front Desk Medical Receptionist
Pandya Medical Center
05.2023 - Current
Front Office Specialist
Wellstar Infectious Disease Austell
07.2022 - 04.2023
Patient Care Coordinator
Georgia Hearing Aid Factory Outlet In Kennesaw
07.2021 - 06.2022
Sale Consultant
Best Buy Mobile At Best Buy
08.2016 - 01.2020
Sale Associate
JD Sport (Finishline) - Cumberland Mall
12.2015 - 05.2022
High School Diploma -
Osborne High School