KATHYANN HAYES
All-N-One Cleaning Services
Atlanta
31
years of professional experience
1
Certification
Driven Administrative Assistant with a proven track record at All-N-One Cleaning Services, enhancing office efficiency and improving procedural accuracy. Excelled in negotiation and streamlined office procedures, demonstrating strong problem-solving and organizational skills. Skilled in HIPAA compliance and patient flow management, showcasing a blend of technical expertise and exceptional interpersonal abilities. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Work History
Administrative Assistant
30 Years 11 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Established administrative work procedures to track staff's daily tasks.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Cabin Service Agent
1 Year 2 Months- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
High School Diploma
No Degree - Medical Assistant Certification
Associate of Arts - Accounting
Skills
Medical Terminology
Indirect Patient Care
HIPAA Compliance
Patient Flow Management
Reports/Documentation
Phlebotomy
Charting
Capillary puncture
Injections
CPR/OSHA
Specimen collections
Sterile tray set up
Urinalysis
Certification
- CMA - Certified Medical Assistant
Timeline
Cabin Service Agent
Delta Global Service/Delta Airlines
10.2019 - 12.2020Read More
Administrative Assistant
All-N-One Cleaning Services
01.1991 - 12.2021Read More
McEachern High School
High School Diploma
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Fortis College
No Degree from Medical Assistant Certification
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Grand Canyon University
Associate of Arts from Accounting
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