KATHYANN HAYES
Atlanta
Summary
Driven Administrative Assistant with a proven track record at All-N-One Cleaning Services, enhancing office efficiency and improving procedural accuracy. Excelled in negotiation and streamlined office procedures, demonstrating strong problem-solving and organizational skills. Skilled in HIPAA compliance and patient flow management, showcasing a blend of technical expertise and exceptional interpersonal abilities. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Assistant
All-N-One Cleaning Services
01.1991 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Established administrative work procedures to track staff's daily tasks.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Cabin Service Agent
Delta Global Service/Delta Airlines
10.2019 - 12.2020
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
High School Diploma -
McEachern High School
Powder Springs, GANo Degree - Medical Assistant Certification
Fortis College
Smyrna, GA12.2022
Associate of Arts - Accounting
Grand Canyon University
06.2017
Skills
- Medical Terminology
- Indirect Patient Care
- HIPAA Compliance
- Patient Flow Management
- Reports/Documentation
- Phlebotomy
- Charting
- Capillary puncture
- Injections
- CPR/OSHA
- Specimen collections
- Sterile tray set up
- Urinalysis
Certification
- CMA - Certified Medical Assistant
Timeline
Cabin Service Agent
Delta Global Service/Delta Airlines
10.2019 - 12.2020
Administrative Assistant
All-N-One Cleaning Services
01.1991 - 12.2021
High School Diploma -
McEachern High School
No Degree - Medical Assistant Certification
Fortis College
Associate of Arts - Accounting
Grand Canyon University
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