Katie Appling
Woodstock
Summary
Dynamic Director of Operations at The Wolf Team, recognized for enhancing team performance and driving agent productivity through effective training and strategic oversight. Proven expertise in CRM optimization and relationship building, leading to significant operational efficiencies and a top-ranking position within the Cobb County Board of Realtors.
Overview
6
6
years of professional experience
Work History
Director of Operations
The Wolf Team at Keller Williams Realty Partners
07.2019 - Current
- Team Leadership & Management:
Recruit, lead, and manage administrative, marketing, and support staff to ensure high performance and accountability across departments. - Operational Oversight:
Develop and maintain standard operating procedures (SOPs) to streamline transactions, listing coordination, client communications, and agent onboarding. - Agent Support & Performance:
Implement systems to support agent productivity, track KPIs, and provide tools and resources to help agents meet performance goals. - CRM & Technology Management:
Oversee CRM adoption and optimization, ensuring agents maintain accurate pipeline activity, follow-ups, and reporting. - Training & Onboarding:
Collaborate with leadership to create and deliver onboarding and training programs for agents and staff, ensuring a consistent and professional experience. - Marketing Operations:
Coordinate with marketing teams or vendors to ensure consistent branding, listing marketing, client communication, and lead generation efforts. - Financial & Budget Oversight:
Monitor operational budgets, assist with forecasting, and manage vendor relationships and expense tracking to ensure profitability and cost-efficiency. - Transaction Oversight:
Ensure smooth contract-to-close processes by overseeing transaction coordination systems and compliance checklists. - Growth Strategy Execution:
Assist leadership in planning and executing strategic initiatives to scale the team, enter new markets, or launch new service lines.
Education
Accounting And Finance
Kennesaw State University
Kennesaw, GA05-2004
Skills
- Effective team leadership
- Top 10 team member in Cobb County Realtors
- Team development
- Achieved certification in career visioning by Gene Rivers
- Talent growth initiatives
- Collaborative role play and script development with team agents
- Conducting weekly reviews
- Experienced in guiding teams
- Strategic business leadership
- Talent acquisition and onboarding
- Strong interpersonal skills
Affiliations
- Cherokee Board of Realtors
Timeline
Director of Operations
The Wolf Team at Keller Williams Realty Partners
07.2019 - Current
Accounting And Finance
Kennesaw State University
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