KATIE COOPER
Dallas
Summary
Securing a position that’s organized and can expand my knowledge and skills.
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
8
8
years of professional experience
Work History
PCC/ MA ( Uncertified )
Village Podiatry Centers
Georgia
09.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- scheduling patient's appointments and answering the phone while checking voicemails .
- Wound care and sterilization .
Customer Service , Cashier , Digital
WALMART
Georgia
01.2020 - 09.2025
- Allocate people skills by responding to customers inquiries and compliant
- Giving recommendations about merchandise while providing a smooth transaction
- Picking requested items for customers who want their groceries while insuring everything is done in a timely manner
- Also contacting customers when their order is ready upon pick up or delivery
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Cashier
TJMAXX /HOMEGOODS
Georgia
05.2019 - 12.2020
- Promoting the benefit of Tj Maxx credit card while Maintaining quota each week
- Being a team player by navigating in different departments as needed
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Unit Secretary
Baptist Health Jacksonville
Jacksonville, Fl
01.2018 - 02.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained current and accurate medical records for patients.
- Scheduled patient appointments to maximize healthcare provider availability.
- Processed medical insurance claims and payments.
Education
Diploma -
JOSEPH WHEELER HIGH SCHOOL
Skills
- Analytical Skills
- Customer satisfaction
- Customer service
- Time management
- Flexible and adaptable
Timeline
PCC/ MA ( Uncertified )
Village Podiatry Centers
09.2024 - 09.2025
Customer Service , Cashier , Digital
WALMART
01.2020 - 09.2025
Cashier
TJMAXX /HOMEGOODS
05.2019 - 12.2020
Unit Secretary
Baptist Health Jacksonville
01.2018 - 02.2019
Diploma -
JOSEPH WHEELER HIGH SCHOOL