Katie Nomaaea
Rincon
Summary
Dynamic leader with a proven track record at Lowe's, enhancing team performance and customer satisfaction through effective training and innovative merchandising strategies. Skilled in POS systems and critical thinking, I excel in optimizing retail operations and problem-solving, significantly boosting efficiency and sales. Professional merchandise specialist with strong experience in inventory management, visual merchandising, and customer service. Proven track record in driving sales and optimizing product placement to enhance shopper experience. Reliable team player focused on collaboration and adapting to evolving needs. Skilled in product displays, stock organization, and trend analysis to achieve impactful results.
Overview
13
13
years of professional experience
Work History
Merchandise Associate
Lowe's
09.2024 - Current
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Presented store update suggestions and layouts to management and stakeholders.
Associate
Ross Dress for Less
03.2024 - 01.2025
- Conducted market research for informed decision-making in product development.
- Analyzed customer feedback to identify areas for service improvement.
- Facilitated smooth onboarding process by coordinating training schedules and resources.
- Implemented inventory management strategies to optimize stock levels.
- Streamlined documentation processes to support accurate record-keeping.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Agent Services Representative
Budget Car Rental
04.2013 - 04.2015
- Processed agent requests for materials and resources.
- Provided training support for new agents on system usage.
- Scheduled meetings and organized training sessions for agents.
- Updated agent databases with relevant information and documentation.
- Coordinated training sessions for new agents, ensuring they were equipped with essential knowledge and skills for success.
- Developed strong relationships with stakeholders across the organization, fostering collaboration and mutual support among team members.
- Implemented innovative solutions to streamline workflow processes, increasing overall team efficiency and effectiveness.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
- Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Manager
Trapper Jack's Trading Post
04.2012 - 04.2015
- Managed budgets for various departmental initiatives.
- Coordinated recruitment efforts to attract top talent.
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Architectural Engineering
American Samoa Community College (ASCC)
American Samoa06-2028
High School Diploma -
Samoana High School
American Samoa06-2009
Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Equipment operation
- Equipment monitoring
- Stock control
- Cost analysis
- POS systems
- Team collaboration
- Problem-solving
- Critical thinking
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Hiking
- Kayaking
- Camping
- Running
- Food Tourism
- Volunteer Work
- Community Cleanup
- Animal Welfare Advocacy
- Fundraising Events
- Environmental Conservation Projects
Timeline
Merchandise Associate
Lowe's
09.2024 - Current
Associate
Ross Dress for Less
03.2024 - 01.2025
Agent Services Representative
Budget Car Rental
04.2013 - 04.2015
Manager
Trapper Jack's Trading Post
04.2012 - 04.2015
No Degree - Architectural Engineering
American Samoa Community College (ASCC)
High School Diploma -
Samoana High School
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