Katie Raymond
Self-employeed
Lawrenceville
1
Language
15
years of professional experience
A positive experience well with the Preschool department at Lifetouch fuels a strong desire to return in a Supervisor role, offering valuable experience and insights. Focused on enhancing sales performance and deepening understanding of responsibilities, this aligns with both personal and organizational growth goals. This opportunity represents not only a chance to contribute but also a pathway for professional development within the company as new opportunities arise. I would like to bring my leadership strengths and skills in the business; well embracing the new challenges and skills to foster success in this role.
Work History
Training Manager
2 Years 5 Months- Clarified job duties, expectations, and policies to employees, enhancing understanding and performance.
- Evaluated training effectiveness using feedback and assessments, leading to continuous program improvement; with the feedback.
- Mentored my store leadership to help advance their career. Trained them up to be General Managers in their own store.
- Analyzed industry trends to incorporate best practices to increase sales while establishing a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction. Current location is making a million and a half a year in net sales with the goal of increasing that to an additional half a million by 2027.
- Enforced company policies fairly while maintaining an open door policy for staff concerns. I am big advocate on communication and ownership. Staff understands this and they have been able to come to me and communicate areas of opportunity for the team and myself.
- Assigned tasks to team members based on their strengths. to team members based on their strengths and skill sets.
- Collaborated with marketing to plan special events and promotions, driving brand awareness and local store sales.
- Ensured all safety and sanitation regulations were met throughout the shift. Handled guest complaints.
Co-Pastor for Youth
4 Years- Cultivated strong relationships with parents of youth members through regular communication.
- Facilitated small groups focused on discipleship development.
- Counseled teens on life issues such as relationships, peer pressure, and self-esteem.
- Led small groups to foster discipleship development and spiritual growth.
- Mentored youth members, providing spiritual guidance and support during critical life challenges.
- Led youth group meetings with interactive activities and discussions.
- Provided crisis intervention for teens and their families.
- Created lesson plans for Sunday School classes.
Mystery Shopper
5 Years 7 Months- Identified areas for improvement in customer service procedures within the stores visited.
- Verified accuracy of pricing, promotions and sales information at locations visited.
- Recorded observations on provided questionnaires accurately and in a timely manner.
- Communicated effectively with clients about expectations for each assignment.
- Assessed friendliness, courtesy, and helpfulness of personnel during interactions to inform service enhancements.
- Highlighted specific areas for improvement in customer service procedures at stores visited.
Training Photographer
5 Years- Trained new photographers on effective use of photography equipment and industry techniques, enhancing their skills and confidence.
- Set up lighting equipment and adjusted camera settings to achieve optimal image quality for various photography sessions.
- Compose creative shots from different angles that are visually appealing.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Provide direction to the subjects throughout picture day while capturing natural expressions.
- Set up lights, backdrops, and props for picture day.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Directed subjects during picture day to capture candid expressions, fostering a comfortable environment that encouraged natural interactions.
- Arranged lighting equipment to enhance photo quality during sessions., backdrops, and props for picture day.
Store Manager
5 Years 7 Months- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Compiled monthly reports on sales figures, expenses, and profits to inform strategic decision-making.
- Developed strategies to maximize sales and profitability; including identifying opportunities for cost savings through waste reduction initiatives.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented efficient systems for tracking stock movement.
- Updated POS system with new products and promotional offers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
CNA Supervisor
2 Years 9 Months- Collaborated with nursing leadership team to assess staffing needs and address performance issues for CNA staff.
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
- Collaborated with nursing leadership team to provide feedback on staffing needs and performance issues related to CNA staff.
- Monitored quality of care delivered by CNAs, ensuring compliance with established standards.
- Communicated with patients with compassion while keeping medical information private.
Children's Ministry Director
1 Year 7 Months- Developed and implemented age-appropriate Bible study curriculum for children of all ages.
- Engaged with parents to provide updates on children's progress in ministry program.
- Coordinated with parents on their child's progress in the ministry program.
- Initiated communication between parents regarding upcoming events or changes in policy at the church.
- Maintained comprehensive records of attendance, donations, and relevant information for Children's Ministry program.
Education
Bachelor of Arts - Church Leadership
High School Diploma
Certified Nursing Assistant
Skills
Safety reviews
Schedule Management
Labor and food cost control
Customer-Oriented
Inventory Control
Continuous Improvement
New employee training
Program optimization
New hire on-boarding
Coaching and mentoring
Languages
American Sign Language
Professional Working
Timeline
Training Manager
Caribou Coffee
03.2024 - CurrentRead More
Co-Pastor for Youth
Evangel Community Church
08.2022 - CurrentRead More
Mystery Shopper
Self-employeed
01.2021 - CurrentRead More
Training Photographer
Lifetouch Photography
08.2019 - 08.2024Read More
CNA Supervisor
Whispering Pines Assisted Living
08.2015 - 05.2018Read More
Store Manager
Caribou Coffee
01.2014 - 08.2019Read More
Children's Ministry Director
Youth With A Mission Minneapolis
01.2012 - 08.2013Read More
Anoka Technical College
Certified Nursing Assistant
Read More
Coon Rapids High School
High School Diploma
Read More
Grace University
Bachelor of Arts from Church Leadership
Read More