Katie Segars
Norcross
Summary
Detail-oriented and organized administrative professional with 7+ years of customer service experience in high-volume environments. Strong ability to improve workflow efficiency, maintain clean and structured workspaces, and provide professional front-facing service. Goal-driven healthcare professional who has completed three certifications since November 2025 and plans to pursue Health Information Management (HIM) studies in Summer 2026.
Hardworking Deli Clerk with 2 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deli Clerk / Customer Service Associate
Publix
07.2025 - Current
- Provided direct customer service in a fast-paced deli environment, assisting guests with custom orders and ensuring satisfaction
- Anticipated customer needs while maintaining professionalism and efficiency
- Maintained strict sanitation and safety standards in compliance with company policies
- Improved workspace organization by arranging tools and supplies for easier access, increasing team efficiency
- Supported smoother daily operations by creating a structured and accessible work environment
- Demonstrated strong multitasking and time management skills under pressure
In-Home Caregiver
Private Family
01.2023 - 12.2023
- Provided daily in-home support ensuring safety, comfort, and dignity
- Assisted with scheduling, meal preparation, and organization of living space
- Maintained structured documentation and communicated updates clearly
- Demonstrated compassion, attention to detail, and reliability
Customer Service Team Member
Golden Corral
01.2016 - 01.2021
- Delivered consistent front-facing customer service in a high-volume restaurant setting
- Assisted guests with seating, payments, and inquiries
- Handled cash transactions accurately and balanced registers
- Maintained organized workstations to support efficient team operations
- Developed strong communication skills through daily interaction with diverse customers
Education
Healthcare - Phlebotomy Technician Certification
Career Employment Consultants, LLC
Atlanta, GA12-2025
Healthcare - EKG Technician Certification
Career Employment Consultants, LLC
Atlanta, GA12-2025
High School Diploma - undefined
Winder-Barrow High School
05-2016
Skills
- Shrink control
- Register operations
- Workplace organization for optimal efficiency
- Inventory organization
- Telephone communication
- I'm the kind of person who notices when the pens are missing before anyone else does
- If something needs organizing or labeling, I'm already thinking of how to improve it!
- always organizing just to make everyones day easier :)
Certification
- Certified Phlebotomy Technician 12/2025 – 12/2028
- Certified EKG Technician (CET) 12/2025 – 12/2028
- CPR Certification 01/2026 – 01/2028
- American Red Cross
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Deli Clerk / Customer Service Associate
Publix
07.2025 - Current
In-Home Caregiver
Private Family
01.2023 - 12.2023
Customer Service Team Member
Golden Corral
01.2016 - 01.2021
Healthcare - EKG Technician Certification
Career Employment Consultants, LLC
High School Diploma - undefined
Winder-Barrow High School
Healthcare - Phlebotomy Technician Certification
Career Employment Consultants, LLC