Katie Smothers
Oakwood
Summary
Detail-oriented patient representative with expertise in scheduling coordination and insurance verification. Proven ability to maintain confidentiality and ensure compliance with regulations. Committed to enhancing patient relationships and optimizing office operations for improved efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Representative
BGW Dental Group
Gainesville
06.2024 - Current
- Assisted patients with appointment scheduling and confirmations.
- Provided accurate information about dental services and procedures.
- Managed patient records and maintained confidentiality standards.
- Coordinated insurance verification and processed claims to ensure timely reimbursements for services.
- Addressed patient inquiries and resolved concerns professionally.
- Collaborated with dental staff to ensure seamless patient flow.
- Updated patient information in electronic health record systems.
- Facilitated communication between patients and dental professionals effectively.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Conducted follow-up calls to check on the status of discharged patients.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Ensured compliance with federal, state, and local laws governing medical practices.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Performed data entry tasks for patient information into electronic health record systems.
- Resolved billing discrepancies by collaborating with insurers and providers to ensure accurate patient billing.
- Communicated financial obligations to patients and collected fees at time of service.
Paraprofessional
Gwinnett County Schools
Dacula
07.2022 - 05.2024
- Supported students with individualized education plans in classroom activities.
- Assisted teachers in implementing lesson plans and instructional strategies effectively.
- Provided one-on-one support to students with special needs during assignments.
- Facilitated communication among students, teachers, and parents to ensure alignment on student progress.
- Documented student progress and behavioral incidents to inform instructional adjustments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Developed targeted lesson plans for small groups or individuals addressing academic, behavioral, and social goals outlined in IEPs.
Paraprofessional
Buford City Schools
Buford
07.2016 - 06.2022
- Provided personalized educational, behavioral, and emotional support to enhance student engagement and learning.
- Supported teachers in lesson planning and preparation to foster effective classroom instruction.
- Implemented students' individualized IEP according to teacher and administrator guidance.
- Planned and led activities that promoted students' physical, emotional, and social development.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended professional development workshops related to job responsibilities.
Education
High School Diploma -
Collins Hill High School
Suwanee,GA05-2002
Some College (No Degree) - Early Childhood Education
Gainesville College
Gainesville,GA Skills
- Patient relationship management
- Patient scheduling
- Scheduling coordination
- Digital patient records management
- Insurance verification
- Billing resolution
- Follow-up procedures
- Confidentiality compliance
- HIPAA compliance
- Skilled in Practice Work and Revenue Well
- Clinical support
Certification
CPR / First Aid Certification
Timeline
Patient Representative
BGW Dental Group
06.2024 - Current
Paraprofessional
Gwinnett County Schools
07.2022 - 05.2024
Paraprofessional
Buford City Schools
07.2016 - 06.2022
High School Diploma -
Collins Hill High School
Some College (No Degree) - Early Childhood Education
Gainesville College