Katie Tyndall
McDonough
Summary
Dynamic retail professional with a proven track record at Columbia Sportswear, excelling in employee motivation and inventory control. Recognized for enhancing sales through effective merchandising and staff training, while fostering a collaborative environment that drives performance. Committed to delivering exceptional customer experiences and optimizing store operations for success.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Columbia Sportswear
Locust Grove
04.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Retail Supervisor
Columbia Sportswear
Locust Grove
05.2016 - 04.2024
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Daycare Teacher
Little Bit Of Heaven
06.2005 - 07.2006
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Incorporated music, art and literature into curriculum.
Daycare Teacher
La Petite Academy Inc.
03.2001 - 12.2003
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Education
High School Diploma -
Nashville Academy
Nashville, TN05.1999
Skills
- Employee Motivation
- Store Organization
- Inventory Control
- Sales Leadership
- Staff Training and Development
- Inventory Management
- Merchandise Promotion and Display
- Cash Handling and Reconciliation
- Store Reset and Recovery
Accomplishments
Hike Expert
Timeline
Assistant Store Manager
Columbia Sportswear
04.2024 - Current
Retail Supervisor
Columbia Sportswear
05.2016 - 04.2024
Daycare Teacher
Little Bit Of Heaven
06.2005 - 07.2006
Daycare Teacher
La Petite Academy Inc.
03.2001 - 12.2003
High School Diploma -
Nashville Academy