Katie Vickers

• Triage
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

• Ordered all pharmacy supplies and monitored inventory levels.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

• Provided primary customer support to internal and external customers.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.