Katina Jones
Locust Grove
Summary
Versatile Professional experienced in customer service, litigation, management, arbitration, and accounts receivable. Achieved efficient legal matter handling and fair dispute resolution through clear communication and strong analytical skills. Focused on fostering client relationships and supporting team success with a proactive approach to problem solving.
Overview
26
26
years of professional experience
Work History
Arbitration Panelist
Geico
Macon
01.2018 - 08.2025
- As an Arbitrator my primary goals are to resolve issues related to uninsured/underinsured motorist coverage, liability disputes between insurers, or claims regarding the value of damages, providing a faster and more cost effective alternative to litigation.
- Ensured decisions adhered to auto insurance policies and regulations, reinforcing trust in the arbitration process.
- Examined insurance policies to clarify coverage, liability, and claims limits for accurate adjudication.
- Analyzed evidence to support fair and equitable claims decisions.
- Ensuring Impartiality and Fairness.
Quality Control Specialist
Geico
12.2012 - 12.2017
- Examined closed or in process auto claim files for accuracy, completeness, and compliance with industry standards.
- Ensured compliance of claims handling with state-specific auto regulations.
- Verified presence and correct storage of all evidence in claims files.
- Monitored insurance claims to ensure accurate processing and compliance with industry standards and company policies.
Customer Service
Geico
10.1999 - 11.2012
- Guided customers through claims filing process, ensuring clarity and compliance with company policies.
- Answered customer inquiries regarding coverage, deductibles, premiums, and policy terms to ensure understanding and satisfaction.
- Assisted customers with policy changes, including adding/removing vehicles and updating addresses, to maintain accurate records.
Education
Associate of Arts and Science -
Georgia Military College
Milledgeville, GASkills
- Arbitration
- Dispute Resolution
- Litigation
- Negotiation tactics
- Client Relationship Management
- Financial Analysis
- Analytical Abilities
- Attention to Detail
- Management
- Collaborative Problem Solving
Timeline
Arbitration Panelist
Geico
01.2018 - 08.2025
Quality Control Specialist
Geico
12.2012 - 12.2017
Customer Service
Geico
10.1999 - 11.2012
Associate of Arts and Science -
Georgia Military College