Katina Mitchell-Miley
Richmond Hill
Summary
Dedicated Medical Assistant with expertise in HIPAA compliance, patient scheduling, and clinical documentation. Committed to enhancing patient care and operational efficiency within healthcare settings.
Overview
32
32
years of professional experience
Work History
Medical Assistant
Centurion Spine & Pain Center
Savannah, GA
02.2026 - Current
- Supported physicians during examinations by providing instruments and helping with patient positioning.
- Prepared examination rooms by sterilizing instruments and ensuring necessary supplies were available.
- Managed electronic health records, ensuring accurate data entry and compliance with confidentiality.
- Managed electronic health records, ensuring accurate data entry and confidentiality compliance.
- Educated patients on treatment plans and medication use to enhance understanding of care processes.
- Scheduled appointments and coordinated follow-up visits to optimize patient flow in clinic.
- Conducted preliminary assessments, measuring vital signs to assist in clinical evaluations.
- Maintained cleanliness and organization of medical equipment to uphold safety standards in the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Front Desk Medical Receptionist/Medical Assistant
Neurological Spine & Pain Center
Savannah, GA
01.2016 - 02.2026
- Managed patient check-in processes, ensuring efficient flow and minimizing wait times.
- Scheduled appointments while optimizing provider availability and patient needs.
- Maintained accurate medical records and updated patient information in electronic systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented new procedures to streamline front desk operations, improving overall efficiency.
- Resolved patient inquiries and concerns with professionalism, enhancing patient satisfaction levels.
- Facilitated insurance verification processes, ensuring compliance with organizational policies and procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Specimen Processor
AEGIS SCIENCES CORPORATION, SE Region
Savannah, GA
10.2009 - 02.2016
- Processed biological specimens efficiently, ensuring adherence to strict quality control standards.
- Collaborated with clinical staff to ensure accurate specimen collection and handling procedures.
- Operated and maintained laboratory equipment, optimizing workflow and minimizing downtime.
- Trained new team members on processing protocols and safety regulations.
- Monitored inventory levels of supplies and reagents, coordinating timely replenishment efforts.
- Implemented process improvements that enhanced turnaround times for specimen analysis.
- Followed safety protocols while handling hazardous materials.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Enhanced diagnostic accuracy, meticulously following processing instructions for a a variety of specimen types.
- Facilitated timely delivery of test results by efficiently organizing and prioritizing specimen processing tasks.
- Streamlined data entry processes for specimen tracking, significantly reducing turnaround times for test results.
- Reduced specimen contamination, strictly adhering to sterilization protocols.
Patient Care Technician/Reuse Technician
DaVita
Savannah, GA
03.1994 - 05.2009
- Assisted in the preparation and administration of dialysis treatments.
- Monitored patient vitals and reported changes to nursing staff.
- Educated patients on care plans and procedures to enhance understanding.
- Maintained cleanliness and organization of treatment areas and equipment.
- Collaborated with healthcare team to ensure optimal patient care delivery.
- Implemented process improvements to enhance treatment efficiency and safety.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Collected and documented patient information to aid in accurate medical record-keeping.
Education
High School Diploma -
Herschel V Jenkins
Savannah, GABachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZMBA - Business Administration
University of Phoenix
Tempe, AZ12-2027
Skills
- Direct patient care
- Vital sign monitoring
- Patient relations
- EMR / EHR systems
- Clinical assessment
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Customer service
Timeline
Medical Assistant
Centurion Spine & Pain Center
02.2026 - Current
Front Desk Medical Receptionist/Medical Assistant
Neurological Spine & Pain Center
01.2016 - 02.2026
Specimen Processor
AEGIS SCIENCES CORPORATION, SE Region
10.2009 - 02.2016
Patient Care Technician/Reuse Technician
DaVita
03.1994 - 05.2009
High School Diploma -
Herschel V Jenkins
Bachelor of Science - Criminal Justice
University of Phoenix
MBA - Business Administration
University of Phoenix