Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Katisha Aaron

DoorDash
Dawson
1
Certification
22
years of professional experience

Versatile individual with extensive experience in customer service and healthcare. Known for strong team collaboration and developing individualized care plans. Committed to improving service delivery and client relationships.

Work History

Independent Contractor

4 Years 7 Months
Instacart | 01.2022 - Current
  • Collaborated with local retailers to ensure product availability and timely restocking of inventory.
  • Trained new contractors on operational procedures, contributing to improved team effectiveness.
  • Implemented feedback mechanisms to enhance service delivery processes.
  • Analyzed customer preferences to tailor shopping experiences, increasing overall satisfaction rates.
  • Coordinated with support teams to resolve issues promptly, maintaining high service standards.
  • Developed best practices for inventory management, reducing discrepancies and improving accuracy in order processing.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong relationships with clients, resulting in increased repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Independent Contractor

4 Years 7 Months
DoorDash | 01.2022 - Current
  • Delivered exceptional customer service by efficiently managing order fulfillment and delivery logistics.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Managed order fulfillment and delivery logistics, ensuring timely service and high customer satisfaction.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Analyzed customer preferences to tailor shopping experiences, increasing overall satisfaction rates.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Implemented feedback mechanisms for continuous improvement in service delivery processes.
  • Coordinated with support teams to resolve issues promptly, maintaining high service standards.
  • Developed best practices for inventory management, reducing discrepancies and improving accuracy in order processing.
  • Collaborated with local retailers to ensure product availability and timely restocking of inventory.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Analyzed user feedback to gather input and identify areas requiring for improvement.

Certified Nurse Assistant

1 Year 11 Months
Private Duty In-Home Care | 02.2024 - 01.2026
  • Developed personalized care plans in collaboration with clients and families to enhance quality of life.
  • Monitored vital signs and reported changes to healthcare professionals for timely interventions.
  • Assisted clients with daily living activities, ensuring comfort and safety in home environment.
  • Maintained accurate documentation of client progress and care provided for compliance with regulations.
  • Provided emotional support and companionship, fostering positive relationships with clients and families.
  • Implemented infection control procedures, ensuring a safe environment for clients and caregivers alike.
  • Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
  • Provided emotional support to families dealing with the challenges of aging or illness in their loved ones, fostering a sense of understanding and connection.
  • Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
  • Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
  • Facilitated therapeutic exercises and mobility assistance for improved physical functioning and overall well-being.
  • Promoted mental stimulation through engaging conversations or recreational activities tailored to individual interests such as puzzles or reading materials.
  • Improved quality of life for clients by delivering personalized and compassionate care tailored to their individual needs.
  • Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
  • Collaborated closely with clients' healthcare providers to ensure continuity of care and coordinate services for optimal results.
  • Supported clients through emotional challenges by actively listening and providing empathetic guidance when appropriate.
  • Collaborated effectively with interdisciplinary teams to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
  • Acted as a liaison between clients' healthcare providers and family members regarding medical updates or treatment plan changes.
  • Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
  • Supported clients in maintaining independence through assistance with daily activities, including bathing, dressing, and grooming.
  • Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
  • Educated clients on personal hygiene practices for better self-care and decreased risk of infection or illness.
  • Facilitated safe and comfortable transportation for clients to appointments and errands, promoting engagement in social activities.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Followed nutritional plans to prepare optimal meals.
  • Checked vital signs on a daily basis and contacted the supervisor regarding patient health concerns or behavioral changes
  • Monitored changes in clients' conditions to report concerns to the supervisor.
  • Transported clients for medical and personal outings..
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.

Instructor

11 Months
Aspire Behavioral Health & Developmental Disability Services | 03.2024 - 02.2025
  • Facilitated engaging classroom activities to enhance student participation and understanding.
  • Developed individualized lesson plans tailored to diverse learning needs of students.
  • Collaborated with multidisciplinary teams to create supportive educational environments.
  • Implemented behavior management strategies, fostering a positive and conducive learning environment.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress through regular check-ins, identifying and addressing root causes of academic challenges.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Ensured classroom safety by enforcing guidelines and protocols for a secure learning environment.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Increased student participation via engaging lectures and assignments.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Optimized learning plans based on student performance and feedback.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
  • Cultivated a supportive learning environment that encouraged students to share ideas and ask questions.
  • Adapted teaching materials and methods during remote learning phases, ensuring continuity of education.
  • Advocated for the inclusion of mental health education in the curriculum, supporting student well-being.
  • Orchestrated field trips and hands-on learning experiences, linking classroom theory to practical applications.
  • Utilized multimedia resources to enrich the learning experience and cater to visual and auditory learners.
  • Enhanced student engagement by integrating interactive technologies into curriculum.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Developed and implemented classroom routines to address varying student needs.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Adapted teaching methods and materials to meet students' varying needs.

Pre-K Assistant Teacher

1 Year 2 Months
State of Georgia | 01.2023 - 03.2024
  • Developed and implemented engaging lesson plans for diverse learning styles.
  • Collaborated with lead teacher to assess student progress and adapt instructional strategies.
  • Supported classroom management by maintaining a positive and inclusive environment.
  • Utilized educational technology to enhance learning experiences and streamline administrative tasks.
  • Organized activities fostering social, emotional, and cognitive development, enhancing students' overall growth.
  • Communicated effectively with parents regarding student behavior and academic growth.
  • Evaluated curriculum effectiveness, recommending adjustments to improve educational outcomes.
  • Assisted lead teacher in daily classroom routines, creating a structured learning environment conducive to student growth.
  • Provided accommodations and modifications for diverse learners, ensuring all students had access to the curriculum and could succeed academically.
  • Increased student engagement by incorporating hands-on activities and real-world examples into lesson plans.
  • Monitored student progress using assessments and data analysis tools, adjusting instructional strategies to improve outcomes.
  • Contributed to the development of school-wide initiatives aimed at enhancing the overall educational experience for Pre-K students.
  • Enhanced classroom management by implementing positive behavior reinforcement strategies and clear expectations for conduct.
  • Facilitated small group instruction targeting specific academic skill gaps, enabling students to master key concepts more effectively.
  • Promoted a safe and inclusive classroom culture where all students felt valued and supported in their learning journey.
  • Actively participated in professional development opportunities to stay current on best practices within early childhood education, continuously improving teaching techniques.
  • Improved student reading comprehension levels through targeted literacy instruction and individualized support.
  • Fostered strong parent-teacher relationships through regular communication, resulting in increased parental involvement in students'' education.
  • Supported student social-emotional development by providing consistent guidance, modeling appropriate behaviors, and offering empathetic listening skills during challenging situations.
  • Collaborated with colleagues to develop and implement interdisciplinary lessons, promoting a well-rounded education for students.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Encouraged children to interact with each other and participate in group activities.
  • Communicated with parents to inform about the child's progress and classroom behavior.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Oversaw children's activities during playtime, ensuring safety and engagement. during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Led recreational and educational activities to stimulate children's interest and participation. children through recreational and educational activities.
  • Coordinated snack time activities to ensure a smooth and enjoyable experience for children. and nap hours.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Organized and supervised large and small group activities.
  • Established a safe learning environment through regular monitoring and proactive safety measures. and nurturing learning a safe and nurturing learning a safe and nurturing learning environment for preschoolers.
  • Monitored classroom to verify safe and secure a safe and secure environment.
  • Utilized creative teaching strategies to engage students in classroom.
  • Established positive relationships with students and families.
  • Guided students to develop social, emotional and physical skills.
  • Developed and implemented behavior management plans.
  • Assessed student progress and provided feedback on educational development.
  • Incorporated music, art and literature into the curriculum.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Implemented age-appropriate curricula to meet the needs of young learners.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Created innovative activities that engaged young children in the learning process, promoting curiosity and enthusiasm.
  • Helped new preschool children get used to classes by giving one-on-one support.

Private Duty Certified Nursing Assistant

2 Years
Private Duty In-Home Care | 12.2020 - 12.2022
  • Developed personalized care plans in collaboration with families and medical teams to meet individual needs.
  • Monitored vital signs and reported changes in health status to healthcare professionals.
  • Assisted clients with mobility and transfers, enhancing independence and quality of life.
  • Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
  • Implemented infection control measures, promoting a safe home environment for clients and caregivers.
  • Ensured patient confidentiality through strict adherence to HIPAA regulations in documentation and communication.
  • Maintained detailed records of patient progress, contributing valuable information for ongoing care plan adjustments.
  • Delivered exceptional patient care while working closely with interdisciplinary teams of healthcare professionals.
  • Collaborated with medical professionals during patient assessments and evaluations, providing accurate information for comprehensive treatment planning.
  • Assisted patients with mobility issues, supporting them during transfers and ambulation for increased independence.
  • Created a positive environment by engaging patients in personalized conversations and recreational activities that aligned with their interests.
  • Aided in meal preparation adhering to dietary restrictions, ensuring nutritious meals were provided in accordance with specified guidelines.
  • Provided emotional support for patients and their families, fostering strong relationships built on trust and empathy.
  • Assisted in the development of more efficient care routines, streamlining processes to maximize time spent on direct patient care.
  • Facilitated smooth communication between patients, family members, and medical staff by serving as a reliable point of contact.
  • Enhanced patient safety by monitoring vital signs and reporting any changes to supervising nurse or physician.
  • Preserved a clean living environment through thorough housekeeping duties, promoting overall well-being for the patient.
  • Improved patient comfort by providing high-quality personal care and assistance with daily activities.
  • Managed personal hygiene routines for patients, ensuring comfort and dignity., feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Safely transported patients between rooms and medical appointments, ensuring their comfort and security. between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

GE-Home Delivery Support Agent

3 Years 1 Month
Alorica-Omaha, Nebraska | 11.2017 - 12.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided technical support for software applications, improving user experience and satisfaction.
  • Analyzed customer feedback to identify trends, recommending actionable improvements for service quality.
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Collaborated with cross-functional teams to identify and resolve complex customer problems.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Identified trends in support inquiries, suggesting improvements to product features or documentation.
  • Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client''s needs.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Handled multiple tasks effectively in a fast-paced environment. successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
  • Maintained detailed records of customer interactions to ensure accurate tracking and effective follow-up.
  • Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
  • Utilized remote desktop tools effectively for efficient troubleshooting assistance directly on client systems.
  • Created clear and concise user guides that improved customer self-service capabilities.
  • Acted as liaison between customers experiencing difficulties with their accounts/billing arrangements and the finance department for swift rectification measures.
  • Maintained extensive knowledge of competitors' offerings and relevant industry news enabling well-informed recommendations for customers on how best to address their support requirements.
  • Provided feedback on product usability from customers'' perspective, leading to continuous improvement efforts by development teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Conducted thorough investigations to address customer inquiries and complaints. accounting, service and delivery concerns.

Certified Nursing Assistant

5 Years 2 Months
Private Duty Home Care | 03.2012 - 05.2017
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Assisted with daily living activities, promoting independence and dignity for patients.
  • Provided compassionate personal care to clients, enhancing comfort and well-being.
  • Implemented infection control measures in home environments, ensuring safety and minimizing infection risks for patients.
  • Developed individualized care plans in collaboration with healthcare teams for optimal outcomes.
  • Coordinated transportation and scheduled appointments, ensuring continuity of care for clients.
  • Evaluated client needs regularly, adjusting care strategies to enhance service delivery efficiency.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and tooth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
  • listening skills to encourage and develop positive relationships with patients.Utilized therapeutic communication, empathy and active
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted patient independence through tailored walking exercises and assistance with mobility devices, enhancing overall quality of life.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on effective caregiving techniques, empowering them to support loved ones' recovery at home post-discharge.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Maintained a clean and safe a clean and safe environment, reducing the risk of infections and promoting health.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Provided emotional and psychological support to patients and their families, fostering a positive healthcare experience.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Documented patient information and care activities in electronic health records.
  • Replaced soiled linens in patient rooms to maintain cleanliness and hygiene standards. in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Provided attentive care to clients, addressing their individual needs and preferences. with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Certified Nurse Assistant Supervisor

1 Year 4 Months
Family Extended Care Assistant Living | 01.2014 - 05.2015
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Collaborated with healthcare team to develop personalized care plans for residents.
  • Maintained accurate records of patient care and medication administration.
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Provided emotional support and companionship to enhance resident well-being.
  • Trained new staff on best practices for patient care and safety protocols.
  • Implemented infection control measures to maintain a safe living environment.
  • Advocated for resident needs, communicating effectively with families and healthcare professionals.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Provided comprehensive care to residents in an assisted living facility, addressing their individual needs and preferences. Delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated engaging group activities for patients, enhancing mood and cognitive engagement.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Streamlined patient care procedures, reducing wait times for treatments and enhancing overall service delivery.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Supervised daily operations ensuring compliance with care regulations and safety protocols.
  • Mentored staff on best practices in resident care, fostering a culture of quality service and continuous improvement.
  • Developed and implemented strategies to enhance resident engagement and satisfaction.
  • Conducted regular performance evaluations fostering professional development among team members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Monitored and recorded patient vital signs, including temperature, blood pressure, and heart rate. such as temperature, blood pressure, and blood sugar levels.
  • Supported patients with essential daily living activities to enhance their comfort and overall well-being. with daily living activities for enhanced comfort and well-being.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced quality of patient care through diligent monitoring and documentation of vital signs and fluid intake. quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Resident Care Assistant

1 Year 6 Months
Magnolia Manor Assistant Living | 04.2013 - 10.2014
  • Monitored resident health status, reporting changes to nursing staff promptly.
  • Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Increased resident independence by aiding with mobility exercises and daily activities.
  • Improved residents'' well-being through consistent monitoring and timely assistance with personal hygiene tasks.
  • Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
  • Provided emotional support and companionship, enhancing overall resident well-being.
  • Boosted resident independence through assistance with mobility exercises and daily activities.
  • Supported residents during difficult transitions, fostering emotional resilience and improving mental well-being.
  • Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
  • Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
  • Enhanced resident satisfaction by providing compassionate and attentive care.
  • Collaborated with interdisciplinary teams to develop individualized care plans for residents.
  • Contributed to the development of individualized care plans, ensuring accurate documentation of each resident''s needs.
  • Collaborated with healthcare professionals to provide comprehensive care for residents, resulting in improved health outcomes.
  • Advocated for resident needs and preferences, fostering a culture of respect and autonomy.
  • Facilitated social interactions among residents through engaging group activities and outings.
  • Supported residents during meal times, assisting with feeding and promoting proper nutrition.
  • Improved resident satisfaction by delivering compassionate, attentive care tailored to individual needs.
  • Escorted residents to community activities and games and encouraged participation.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Contributed to efficient facility operations by maintaining accurate records of resident information and care provided.
  • Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
  • Developed strong relationships with family members, providing regular updates on resident progress and addressing concerns as needed.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided personal care for clients in a supportive environment. with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Healthcare Management Student Practicum

11 Months
Pines Personal Care Home (Albany State University) | 01.2012 - 12.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Thrived in fast-paced environments, contributing to a dynamic team atmosphere.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Supported day-to-day operations, enhancing team collaboration and productivity.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Focused on detail to ensure accuracy in all tasks while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed multiple projects with strong organizational and time management skills, ensuring timely completion.

Certified Nurse Assistant/House Parent Supervisor

2 Years 2 Months
ATC Healthcare | 10.2009 - 12.2011
  • Developed individualized care plans to address the unique needs of each resident.
  • Ensured residents' well-being by closely monitoring their physical, emotional, and mental health status.
  • Fostered open communication with residents, promoting trust and emotional well-being.
  • Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
  • Ensured safety standards by maintaining cleanliness and organization of patient areas.
  • Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
  • Established a nurturing environment by developing strong relationships with residents and providing emotional support.
  • Facilitated family involvement in resident life by coordinating visits, updates, and special events to strengthen familial connections.
  • Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
  • Completed detailed documentation for each resident''s file regarding behavioral observations, incident reports, progress notes, and other pertinent information.
  • Completed detailed documentation for each resident's file regarding behavioral observations, incident reports, progress notes, and other pertinent information.
  • Improved quality of life for residents through organization of engaging activities and events tailored to individual interests.
  • Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
  • Monitored vital signs and documented changes in patient conditions for timely interventions.
  • Assisted in mobility exercises, promoting physical activity and recovery among patients.
  • Administered patient care including bathing, grooming, and feeding to enhance comfort.
  • Maintained cleanliness and organization of patient areas to ensure safety standards were met.
  • Provided crisis intervention, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
  • Participated in professional development opportunities to stay current on best practices within the residential care field.
  • Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
  • Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
  • Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
  • Reviewed clinical documentation to assess standards and quality of care.
  • Assessed standards and quality of care by reviewing clinical documentation.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.

Certified Nurse Assistant

5 Years 10 Months
Preferred Choice Healthcare | 03.2004 - 01.2010
  • Monitored vital signs and reported changes to nursing staff for prompt care adjustments.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Documented patient progress and interactions accurately in electronic health records.
  • Developed individualized care plans in collaboration with healthcare professionals and families.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Coordinated with multidisciplinary teams to improve patient well-being and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support to patients and families, fostering a compassionate atmosphere.
  • Provided emotional and psychological support to patients and their families, fostering a positive a positive healthcare experience.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Coordinated with multidisciplinary teams to enhance overall patient well-being and satisfaction.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Provided emotional and psychological support to patients and families, fostering positive healthcare experiences.
  • Maintained a clean and safe a a a clean and safe environment, reducing the the risk of infections and promoting health.
  • Implemented infection control protocols to minimize illness spread among patients and staff.
  • Documented patient information and care activities in electronic health records.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Administrative Assistant

5 Years 10 Months
Preferred Choice Healthcare | 03.2004 - 01.2010
  • Coordinated scheduling for multiple healthcare providers, ensuring optimal patient access and resource allocation.
  • Managed patient intake processes, enhancing workflow efficiency and improving data accuracy.
  • Developed and maintained filing systems to streamline document retrieval and compliance with healthcare regulations.
  • Assisted in the preparation of reports for management, supporting strategic decision-making and operational planning.
  • Implemented electronic health record updates, increasing staff proficiency and reducing documentation errors.
  • Trained new administrative staff on office procedures, fostering a collaborative team environment and knowledge sharing.
  • Oversaw inventory management of office supplies, optimizing procurement processes to reduce costs and improve availability.
  • Led initiatives to enhance patient communication strategies, contributing to improved satisfaction scores and service delivery outcomes.
  • Operated multi-line phone system to efficiently manage incoming calls, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Facilitated collaboration within the team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Tracked office supply inventory to ensure timely replenishment and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed filing system and performed data entry to maintain organized and accessible records.
  • Handled phone and email correspondence to ensure prompt communication and handled incoming and outgoing mail and faxes.
  • Provided support to coworkers and staff members with various tasks with special tasks on a daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Education

Bachelor of Science - Healthcare Management

Albany State University | Albany, GA | 12-2029

Associate of Science - Medical Assistant

Health Tech Academy | Austin, TX | 12-2026

Bachelor of Theology - Theology

Southwest Georgia Theological Seminary | Sylvester, GA | 06-2023

Diploma - Early Childhood Care And Education

Albany Technical College | Albany, GA | 05-2007

Child Development Specialist

High School Diploma

Dougherty High School | Albany, GA | 06-1999

Skills

Client relationship management
Workload management
Deadline adherence
Safety compliance
Scheduling
Scheduling management
Project management
Records coordination
Requirements gathering
Error management
Client consultation
Regulatory knowledge
Operations management
Attention to detail
Customer support
Problem-solving
Time management
Contract implementation
Cross-functional collaboration
Invoicing and billing
Client relations
Client communication
Content creation
Patient care
HIPAA compliance
Direct care
Collecting vital signs
Reliable team player
Compassionate
Alzheimer's and dementia care
Basic life support
Vital signs monitoring
Safety precautions
Recording vital signs
Electronic charting
Bedside manner
Patient-focused care
Medical terminology
Mobility assistance
Emotional support
Documenting behaviors
Nutrition support
End-of-life care
Adaptable
Patient lifting
Transfer techniques
Ambulation assistance
Healthcare ethics
Inpatient care
Geriatric care
Patient relationship management
Responding to emergencies
Transporting patients
Supporting personal needs
Maintaining privacy
Colostomy care
Complex Problem-solving
Patient management
Specimen collection
Housekeeping tasks
Blood glucose testing
Patient relations
Indirect patient care
Condition monitoring
Care plan implementation
Patient assessments
Quality assurance
Observing responses
Activity planning
Preparing meals
Activity coordination
Quality control
Medical records management
Outpatient care
Meal planning
Database management
Medical office administration
Chronic disease management
General housekeeping
Dementia and Alzheimer's care
Collecting specimens
Performing patient intakes
Vital sign recording
Quick problem solver
Front office operations
Customer interaction
Verbal communication
File organization
Payment reconciliation
Scheduling appointments
Document control
Meeting scheduling
Spreadsheet creation
Calendar management
Transaction processing
Resource management
Report preparation
Meeting planning
Customer service
Computer skills
Team collaboration
Client relations
Dedicated team player
Critical thinking
Office administration
Relationship building
Professional communication
Customer relations
Strong problem solver
Patient scheduling
Recordkeeping
Computer proficiency
Data entry
Microsoft Excel
Professional and mature
Office administration
Task prioritization
Deadline oriented
Database entry
Staff management
Microsoft outlook
Document preparation
Appointment management
Reporting
Data collection
Staff motivation
Microsoft Word
Administrative support
Data organization
OSHA compliance
Microsoft Office Suite
Mail handling
Filing
Documentation and control
Prioritization
Document control
Workflow optimization
Data archiving

Certification

BLS CPR Certification (Certified)

First Aid Certification

Certified Nurse Assistant

Child Development Specialist (Albany Technical College)

Mentor Protégé Certificates’ -Business (UGA)

DOT Specimen Collection Certification in Progress

Medical Assistant Degree in Progress

Timeline

Instructor

Aspire Behavioral Health & Developmental Disability Services
03.2024 - 02.2025Read More

Certified Nurse Assistant

Private Duty In-Home Care
02.2024 - 01.2026Read More

Pre-K Assistant Teacher

State of Georgia
01.2023 - 03.2024Read More

Independent Contractor

Instacart
01.2022 - CurrentRead More

Independent Contractor

DoorDash
01.2022 - CurrentRead More

Private Duty Certified Nursing Assistant

Private Duty In-Home Care
12.2020 - 12.2022Read More

GE-Home Delivery Support Agent

Alorica-Omaha, Nebraska
11.2017 - 12.2020Read More

Certified Nurse Assistant Supervisor

Family Extended Care Assistant Living
01.2014 - 05.2015Read More

Resident Care Assistant

Magnolia Manor Assistant Living
04.2013 - 10.2014Read More

Certified Nursing Assistant

Private Duty Home Care
03.2012 - 05.2017Read More

Healthcare Management Student Practicum

Pines Personal Care Home (Albany State University)
01.2012 - 12.2012Read More

Certified Nurse Assistant/House Parent Supervisor

ATC Healthcare
10.2009 - 12.2011Read More

Certified Nurse Assistant

Preferred Choice Healthcare
03.2004 - 01.2010Read More

Administrative Assistant

Preferred Choice Healthcare
03.2004 - 01.2010Read More

Albany State University

Bachelor of Science from Healthcare Management
Read More

Health Tech Academy

Associate of Science from Medical Assistant
Read More

Southwest Georgia Theological Seminary

Bachelor of Theology from Theology
Read More

Albany Technical College

Diploma from Early Childhood Care And Education
Read More

Dougherty High School

High School Diploma
Read More
Katisha Aaron