Katlin Pierce
Warner Robins
Summary
Team player and problem solver seeking a position that offers a challenging work environment and compliments my skill set while providing career growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Specialist
Carmax
05.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Navigated multiple software platforms simultaneously while assisting customers via phone calls or digital chats, showcasing strong multitasking abilities.
- Maintained detailed records of customer interactions, using this data to inform targeted upselling or cross-selling efforts.
- Coordinated cross-functional teams to address systemic issues impacting customer experiences.
Kroger Associate
Kroger
06.2020 - Current
- Rotating clerk, Supervisor, cashier and grocery clerk and receiving department
Education
High School Diploma - General Studies
Duncanville High School
Duncanville, TX05.2013
Skills
- Call Center
- Customer Service
- Microsoft Office, Microsoft Word (6 years)
- Sales
- Security
- Upselling
- Inside Sales
- Business Development
- Outbound Sales
- Account Management
- Cold Calling
- Telemarketing
- CRM Software
- Outside Sales
- Quality Assurance
- Customer Relationship Management
- Salesforce
- Sales Management
- Negotiation
- E-Commerce
- Microsoft Office, Microsoft Word, Microsoft Excel (10 years)
- Computer Networking
- Merchandising
- Presentation Skills
- Research
- Computer Skills (10 years)
- Communications (10 years)
- Branding
- Recruiting
- Project Management
- Front Desk, Microsoft Office (7 years)
- Management
- Microsoft Powerpoint
- Search Engine Optimization (SEO)
- Shipping & receiving (1 year)
- Problem-solving
- Team Work
- Reliability
- Flexibility
- Loss prevention
Certification
Driver's License
Timeline
Senior Customer Specialist
Carmax
05.2022 - Current
Kroger Associate
Kroger
06.2020 - Current
High School Diploma - General Studies
Duncanville High School
Similar Profiles
AZORA HAMILTONAZORA HAMILTON
Business Office Associate at CarmaxBusiness Office Associate at Carmax
Christen LillyChristen Lilly
Sales Associate at CarMaxSales Associate at CarMax
Tatiana NaabTatiana Naab
Management Assistant at CarMaxManagement Assistant at CarMax