Katlo Nyenye
Store Manager
Gaborone,Botswana
Summary
I am a highly motivated and experienced Store Manager with a proven track record of success in the retail industry. I have a strong passion for customer service and am committed to providing customers with an exceptional shopping experience. I possess a wealth of experience in all aspects of store operations, including inventory management, staff supervision, and financial management. I am also a skilled problem solver and able to think on my feet to resolve any issues that may arise. I successfully led my team to achieve sales goals and targets, and also received numerous compliments from customers for my excellent service. I am a valuable asset to any team and sure to make a significant contribution to any organization I join.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager
The Branded Clothing Co
Gaborone, Gaborone
07.2022 - Current
- Monitoring and managing inventory levels, conducting regular stock checks, and implementing effective inventory control procedures to minimize stock discrepancies and ensure optimal stock levels.
- Ensuring that the store is clean, organized, and safe for both employees and customers.
- Maintaining documentation of employee schedules, shift changes, and task assignments to track progress and ensure efficient workflow management.
- Overseeing and fulfilling various operational requirements of the store, such as opening and closing procedures, cash management, banking activities, and coordination with third-party service providers (e.g., maintenance, security).
- Managing and supervising store employees, providing guidance, training, and support to enhance their performance and ensure high levels of customer service.
- Conducting regular performance evaluations and addressing any performance issues or training needs.
- Monitoring sales performance, setting sales targets, and implementing strategies to maximize sales and improve customer satisfaction.
- Coaching and motivating staff to deliver exceptional customer service and resolving any customer complaints or issues promptly.
- Monitoring and managing store finances, including cash handling, reconciling cash registers, preparing daily sales reports, and managing expenses within budgetary guidelines.
- Analyzing financial data and making recommendations for cost-saving measures or revenue enhancement.
Store Manager
JB Sports
02.2022 - 06.2022
- Company Overview: Botswana
- Supervising and managing the store's staff, including hiring, training, scheduling, and evaluating their performance.
- Ensuring excellent customer service by monitoring customer interactions and addressing any complaints or concerns.
- Managing inventory levels by ordering new stock, monitoring sales, and preventing overstocking or stockouts.
- Maintaining the store's appearance and organization by ensuring proper merchandising, cleanliness, and adherence to company standards.
- Achieving sales goals and targets set by the company or corporate office.
- Handling administrative tasks such as payroll, budgeting, and reporting to upper management.
- Implementing and enforcing company policies and procedures within the store.
- Identifying opportunities for improvement and implementing changes to enhance store operations and profitability.
- Analyzing sales data and customer trends to make informed decisions about product offerings, promotions, and marketing strategies.
- Building and maintaining relationships with vendors and suppliers to negotiate favorable terms and ensure timely delivery of products.
- Conducting regular staff meetings to communicate important information, address concerns, and provide guidance and motivation.
- Ensuring compliance with health, safety, and security regulations by implementing appropriate procedures and conducting regular inspections.
- Participating in the development and execution of marketing campaigns and promotional events to drive customer traffic and increase sales.
- Identifying and grooming high-performing employees for leadership roles or promotion opportunities within the company.
- Providing ongoing training and development opportunities to enhance the skills and knowledge of store staff.
- Keeping a close eye on competitors' activities.
- Monitoring and managing the financial performance of the store, including tracking sales, revenue, and expenses
Sales Assistant
JB Sports
Francistown, City of Francistown
02.2017 - 02.2022
- Answering customer inquiries about products and services.
- Providing product information and recommendations to customers.
- Processing customer orders and transactions.
- Maintaining a clean and organized sales floor and displays.
- Restocking merchandise and organizing inventory.
- Handling returns and exchanges according to store policies.
- Assisting with inventory management and tracking stock levels.
- Participating in promotional activities and marketing campaigns.
- Adhering to customer service standards and company policies.
- Upselling and cross-selling products to increase customer purchases.
- Handling cash, credit card, and other payment methods securely.
- Maintaining accurate sales records and reports.
- Assisting with merchandising and visual displays.
- Attending training sessions to stay updated on product knowledge and sales techniques.
- Providing excellent customer service to build loyalty and encourage repeat business.
- Resolving customer complaints and issues in a professional manner.
- Collaborating with other team members to achieve sales targets and goals.
- Participating in inventory counts and stocktaking activities.
- Performing other administrative tasks as assigned by the manager.
- Botswana
Community Involvement
Volunteer Work
Gaborone
01.2011 - 01.2013
- In March 2012, I organized a clean-up campaign in Maun to raise awareness among residents about the hazards of littering.
- Additionally, I actively participated in work camps designed to provide psycho-social support to Camp Hill students in Otse, as well as the SOS Children's Village in Tlokweng and the Gamodubu Child Care Trust.
- Furthermore, I contributed to environment conservation projects at the Khama Rhino Sanctuary through my involvement with the Botswana Work Camp Association.
- The project received recognition from the community for its environmental impact.
Education
Bachelor of Business Administration - Leadership and Change Management
Botswana Open University
05.2023 - 06.2026
Certificate of Proficiency - Long Term Insurance
Africa Insurance Training Institute
02.2022 - 04.2022
DIPLOMA IN BUSINESS ADMNISTRATION - Business Administration
Botswana Open University
Francistown 05.2018 - 11.2020
Skills
- Monitoring and managing inventory levels
- Conducting regular stock checks
- Implementing effective inventory control procedures
- Minimizing stock discrepancies
- Ensuring optimal stock levels
- Documentation management
- Employee scheduling and task assignment tracking
- Communication and interpersonal skills
- Leadership and change management
Community Service
01/2011, 12/2013, Botswana, In March 2012, I organized a clean-up campaign in Maun to raise awareness among residents about the hazards of littering., Actively participated in work camps designed to provide psycho-social support to Camphill students in Otse, as well as the SOS Children's Village in Tlokweng and the Gamodubu Child Care Trust., Contributed to environment conservation projects at the Khama Rhino Sanctuary through my involvement with the Botswana Work Camp Association., The project received recognition from the community for its environmental impact.
REFERENCES
- Ms Elizabeth Thornton, Regional Manager, +267 75187428
- Mr O Sefiwa, Area Manager, JB Sports-North , +267 72 416 860,244 2175
- Mr Mosimanegape Lesolopo, Regional Manager,+2767 72 516 848
Timeline
Bachelor of Business Administration - Leadership and Change Management
Botswana Open University
05.2023 - 06.2026
Store Manager
The Branded Clothing Co
07.2022 - Current
Store Manager
JB Sports
02.2022 - 06.2022
Certificate of Proficiency - Long Term Insurance
Africa Insurance Training Institute
02.2022 - 04.2022
DIPLOMA IN BUSINESS ADMNISTRATION - Business Administration
Botswana Open University
05.2018 - 11.2020
Sales Assistant
JB Sports
02.2017 - 02.2022
Community Involvement
Volunteer Work
01.2011 - 01.2013
Similar Profiles
Gage BrightGage Bright
Program Account Coordinator at Halo Branded SolutionsProgram Account Coordinator at Halo Branded Solutions
Cassandra GilmoreCassandra Gilmore
Sales Associate at Branded Country WearSales Associate at Branded Country Wear
Misra DurraniMisra Durrani
Store Manager at Rogers Branded RetailStore Manager at Rogers Branded Retail