Katlyn Martin
Sugar Hill
Summary
I am Katlyn Martin,
A young, hardworking, and dedicated individual with a passion for excellence in the workplace. Committed to consistently delivering my best effort, regardless of challenges. I believe in going above and beyond to achieve success, approaching tasks with enthusiasm and drive. By being dedicated, hardworking, and passionate, I not only find personal fulfillment but also foster professional growth and positively impact others. I strive to leave every interaction with a smile on the other person's face, no matter how small. Stepping out of our comfort zones and excelling at new or improved endeavors is key to continuous self-improvement.
Have a wonderfully productive day!
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Jeremiah's Italian Ice
05.2024 - 12.2024
- Managed inventory and restocked products to meet customer demand
- Trained and supervised staff on customer service and product knowledge
- Developed and implemented marketing strategies to increase store sales
- Handled cash transactions and managed daily store revenue
- Responsible for creating employee schedules and ensuring adequate coverage
- Assisted in the recruitment and hiring process for new store employees
- Collaborated with the store manager to meet sales goals and targets.
- Maintained a clean and organized store environment to enhance customer experience.
- Managed a team of sales associates and exceeded weekly/monthly/quarterly sales targets.
- Oversaw inventory management and maintained optimal stock levels.
- Provided exceptional customer service and resolved any issues or complaints.
- Trained new employees on store policies and procedures.
- Conducted performance evaluations and provided feedback to team members.
- Collaborated with upper management to create and execute marketing campaigns.
- Ensured store compliance with company policies and procedures.
Shift Supervisor
Starbucks
01.2024 - 12.2024
- Collaborated with the store manager to meet sales goals and targets
- Maintained a clean and organized store environment to enhance customer experience
- Managed a team of sales associates and exceeded quarterly sales targets
- Oversaw inventory management and maintained optimal stock levels
- Provided exceptional customer service and resolved any issues or complaints
- Analyzed customer feedback surveys in order to assess current service levels and identify potential areas for improvement.
- Processed returns and exchanges in accordance with store policy.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Stocked shelves with merchandise according to company guidelines.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Analyzed sales data to identify trends and areas for improvement.
- Assisted in the development of new menu items, contributing to innovation and variety.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Led inventory management, ordering supplies and managing stock levels to minimize waste.
- Inspected coffee brewing equipment to ensure proper functioning.
- Resolved customer complaints in a polite and professional manner.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Explained goals and expectations required of trainees.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
QC Package Helper/Temp Worker
King's Hawaiian
09.2023 - 01.2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Operated various hand and power tools to complete general tasks.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Head Cashier
Lowe's
08.2023 - 12.2023
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assistant General Manager
Quality Inn & Suites
12.2020 - 08.2023
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
- Helped customers find specific products, answered questions and offered product advice
- Facilitated group therapy sessions for clients with similar issues or diagnoses
- Coordinated and monitored the activities of zone staff to ensure compliance with company policies and procedures
- Maintained accurate records of zone operations, including customer complaints, employee performance evaluations, and inventory levels
- Provide friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner
- Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirm reservations, presents statement to and collects payments from departing guests
- Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business
- Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready
- Responds to any/all emergency situations (police, emergency responder, weather, building electrical outage, water line breaks, etc.) in a timely manner.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Stretch Practitioner
Stretch Zone
08.2022 - 07.2023
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
- Implemented individualized care plans to improve patient outcomes.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Coordinated referrals to hospital services or specialists for additional support.
- Reduced hospital readmission rates by providing thorough patient education and follow-up support.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Helped patients manage acute and chronic pain with stretch and mobility techniques.
Education
Associate of Applied Science - Massage Therapy
Fortis-Institute Pensacola
Pensacola, Fl12.2022
Associate of Science - Soware Development
Valencia Online Collge
Orlando, Fl05.2018
Skills
- Sales Strategy Development
- Document Transmission
- Document Organization
- Efficient Typing Skills
- Skilled in Microsoft Office Applications
- Guest Relations Management
- Effective Communication
- Customer Support Expertise
- Team Dynamics Enhancement
- Workforce Coordination
- Software Competency
- Deadline Management Expertise
- Courteous Phone Handling
- Operational Oversight
- Professional Development
- Guest Relations Experience
- Group Direction
- Creative Solutions Development
- Service-Oriented Mindset
- Supportive Demeanor
- Cash Receipt Handling
- Clear Communication Skills
- Training Facilitation
- Service Team Coordination
- Leadership in Team Environments
Education
true
Locations
- Panama City Beach, Panama City Beach, FL
- Panama City, Panama City, FL
- Oakwood, Oakwood, GA
- Flowery Branch, Flowery Branch, GA
- Gainesville, Gainesville, GA
- Destin, Destin, FL
- Miramar Beach, Miramar Beach, FL
- Orlando, Orlando, FL
- Pensacola, Pensacola, FL
Timeline
Assistant Store Manager
Jeremiah's Italian Ice
05.2024 - 12.2024
Shift Supervisor
Starbucks
01.2024 - 12.2024
QC Package Helper/Temp Worker
King's Hawaiian
09.2023 - 01.2024
Head Cashier
Lowe's
08.2023 - 12.2023
Stretch Practitioner
Stretch Zone
08.2022 - 07.2023
Assistant General Manager
Quality Inn & Suites
12.2020 - 08.2023
Associate of Applied Science - Massage Therapy
Fortis-Institute Pensacola
Associate of Science - Soware Development
Valencia Online Collge