Katlyn Nichols
Ringgold
Summary
Skilled automotive service technician with background in diagnosing, repairing, and maintaining diverse types of vehicles. Experience includes hands-on expertise with the latest diagnostic tools and technology, ensuring efficient troubleshooting and repair work. Strengths encompass strong problem-solving skills, adeptness at mechanical repairs, and familiarity with electronic systems in modern vehicles. Contributed to improved customer satisfaction through timely and accurate service delivery in previous roles.
Overview
1
1
year of professional experience
Work History
Lube Technician
Mr Tire
Jacksonville
01.2025 - 03.2025
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Reviewed work orders and discussed with supervisors.
- Conducted test drives before and after repair services.
- Maintained records of all work performed according to company guidelines.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Assisted in ordering parts from suppliers when required.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Reported any mechanical issues found during inspection to the supervisor immediately.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Greeted customers in a friendly manner upon arrival at the service station.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed automotive preventive maintenance and inspected tires.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
- Demonstrated excellent problem solving skills when dealing with difficult situations.
- Tested batteries using specialized equipment such as digital multimeters.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Performed oil changes and lubrication services on a variety of vehicles.
- Rotated tires and checked brakes on vehicles.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Disposed of used oil containers in accordance with local regulations.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Changed oil, transmission fluid and filters in vehicles.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
Restaurant Hostess
Logan's Roadhouse
Fort Oglethorpe
07.2024 - 11.2024
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted staff by serving food and beverages or bussing tables.
- Informed kitchen staff of any special orders or dietary restrictions.
- Greeted customers and escorted them to their tables.
- Assigned patrons to suitable tables according to server rotation.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to drive satisfaction with food and service.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Directed patrons to lounges and waiting areas.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Informed patrons of establishment specials and promotions.
- Verified accuracy of orders before delivering them to customers' tables.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped service staff handle demand by distributing food and beverages.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
Ringgold High School
Ringgold, GA05-2023
Skills
- Oil change procedures
- Vehicle inspection
- Fluid level checks
- Tire maintenance
Timeline
Lube Technician
Mr Tire
01.2025 - 03.2025
Restaurant Hostess
Logan's Roadhouse
07.2024 - 11.2024
High School Diploma -
Ringgold High School