Kathleen Dickson
Douglas
Summary
A results-driven learner with a passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Systems Technician
Coalfire
06.2016 - 08.2018
- Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
- Reduced system downtime, implementing proactive maintenance schedules and rapid response protocols.
- Facilitated user training sessions on new software applications, boosting productivity and efficiency across teams.
- Managed software licenses to maintain compliance with industry regulations and avoid costly penalties.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Conducted routine maintenance tasks to prolong the lifespan of hardware components and minimize repair costs.
- Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
- Championed internal training programs aimed at boosting staff proficiency in core IT competencies, fostering an environment conducive for continuous learning.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Ensured system integrity and security by regularly updating software and applying necessary patches, reducing vulnerability to cyber attacks.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Developed comprehensive documentation for IT processes, aiding in employee onboarding and training efforts.
- Achieved significant improvements in help desk response times by reorganizing support ticket priorities according to urgency and impact.
- Hooked up systems to specified panel mountings of particular devices.
- Streamlined helpdesk operations, providing timely technical support to endusers.
After-School Teacher
Boulder ISD
12.2015 - 04.2016
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Supported students with homework and academic challenges, improving their academic performance.
- Managed classroom behavior effectively, creating safe and conducive learning environment.
- Encouraged artistic expression among students by incorporating arts and crafts into curriculum.
- Encouraged critical thinking and problem-solving skills with thought-provoking discussions and projects.
- Promoted physical health and teamwork through organization of sports and group activities.
- Utilized educational technology to make learning more engaging and effective.
Family Babysitter
Self-employed
10.2014 - 11.2015
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Supported child development milestones by implementing age-appropriate learning activities.
- Assisted older kids with homework, school projects and chores.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Taught children to organize toys, wash hands, and share by leading by example.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Supervised children on playground to help develop physical and social skills.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
- Regularly traveled with family to help with vacation activities and childcare.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Paraeducator, Special Education
AERO Special Education Cooperative
02.2011 - 08.2014
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Reported on student progress, behavior, and social skills to parents.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
- Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
- Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Supported teacher in development of individual learning strategies.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Collaborated with teachers and specialists to assess student progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Adapted equipment and technology, boosting student engagement and motivation.
Housekeeper
Self-employed
09.2002 - 08.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT05-2030
No Degree - Information Technology
Colorado State University Global
DenverNo Degree - Information Technology
Saint Leo University
Saint Leo, FLNo Degree - Programming
City Colleges of Chicago
Chicago, ILAssociate of Science - Computer Networking
Computer Systems Institute
Skokie, IL09-2007
No Degree - Elementary Education
Saint Augustine College
Chicago, ILSkills
- Network troubleshooting
- Remote support
- Help desk support
- Desktop support
- IT documentation
- Application support
- System maintenance
- System upgrades
- Hardware installation
- Wireless networking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Troubleshooting skills
- End user support
- Adaptability and flexibility
- Relationship building
- Self motivation
- Technical troubleshooting
- Interpersonal skills
- Hardware troubleshooting
- Goal setting
- Professionalism
- Interpersonal communication
- Data recording
- Test documentation
- Preventive Maintenance
- Time management abilities
- Adaptability
- Written communication
Certification
CompTIA A+, Network+, Microsoft Certified Professional, Testout
Languages
Spanish
Native or Bilingual
Interests
- Animal Care
- Volunteering
- Gardening
- Hiking
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Baking
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- Bread Making
- Dancing
- Regularly practice mindfulness and meditation for overall wellness
- Mindfulness Practices
- Dance
- Crafting and DIY Projects
- Music
- I have a passion for photography and editing photos
- Volunteer Travel
- Historical Exploration
- Adventure Travel
- Road Trips
Timeline
Systems Technician
Coalfire
06.2016 - 08.2018
After-School Teacher
Boulder ISD
12.2015 - 04.2016
Family Babysitter
Self-employed
10.2014 - 11.2015
Paraeducator, Special Education
AERO Special Education Cooperative
02.2011 - 08.2014
Housekeeper
Self-employed
09.2002 - 08.2014
Bachelor of Science - Cyber Security
Western Governors University
No Degree - Information Technology
Colorado State University Global
No Degree - Information Technology
Saint Leo University
No Degree - Programming
City Colleges of Chicago
Associate of Science - Computer Networking
Computer Systems Institute
No Degree - Elementary Education
Saint Augustine College
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