Katrice Norman
Thomson,Georgia
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, evidenced by a successful tenure at Sagility. Skilled in data entry and active listening, I excel in high-pressure environments, ensuring accuracy and efficiency. My approach has consistently improved operational workflows and customer loyalty through effective problem-solving and communication.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sagility
10.2023 - 09.2024
- Provide comprehensive customer support by efficiently managing inbound calls and conducting thorough research to resolve issues
- Maintain detailed records of customer interactions, ensuring accurate documentation and follow-up
- Communicate clearly and professionally, demonstrating empathy and diplomacy in handling a variety of customer inquiries related to prescriptions, claims, and benefits for Medicaid and Medicare Part A-D
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Walmart
11.2022 - 07.2023
- Accurately maintained inventory by conducting bin audits, managing inventory exceptions, and updating shelf capacities to ensure stock levels met facility requirements
- Enhanced merchandise presentation through meticulous stocking, rotation, and removal of unsuitable goods, coupled with the effective setup and maintenance of product displays and pricing signage
- Efficiently processed incoming stock, adhering to safety and operational protocols, while organizing the storage area to optimize the handling and retrieval of merchandise
- Supported seamless inventory flow and backroom operations by assisting in freight unloading and processing, ensuring readiness for new shipments and adherence to company standards
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Packer/Picker
Amazon
11.2021 - 11.2022
- Verified and processed incoming shipments against work orders, ensuring accuracy and integrity of inventory
- Coordinated the systematic storage of goods, optimizing warehouse space utilization and maintaining an organized environment
- Executed order fulfillment processes, accurately picking and preparing items for shipment within established timeframes
- Facilitated the loading of merchandise onto transport vehicles, ensuring secure and efficient handling of packages to maintain product quality
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Admin Clerk/Data Entry Clerk
Ryder
12.2021 - 10.2022
- Managed approximately 35 incoming calls, emails and faxes per day from customers.
- Maintained and updated shift metrics using the Warehouse Management System (WMS), contributing to data accuracy and process efficiency
- Compiled and disseminated regular reports, memos, and summaries, ensuring confidentiality and effective communication within the organization
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Streamlined intake processes by implementing efficient data entry methods and reducing errors.
- Assisted with data entry for faster report generation and analysis.
Picker/Packer
Club Car
03.2019 - 11.2021
- Efficiently executed warehousing and distribution tasks, ensuring accurate and damage-free packing and shipping of customer orders
- Operated a variety of material handling equipment to fulfill customer orders throughout the receiving and order fulfillment process
- Prepared parts for shipment, adhering to regulations for domestic and international transport via highway, air, and ocean
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Forklift Operator/Material Handler
Textron Specialized Vehicles
03.2018 - 10.2018
- Managed inventory and maintained accurate cycle counts, ensuring warehouse efficiency and inventory control
- Conducted safe operation of material handling equipment, including forklifts, clamp trucks, and cherry pickers, for the receipt and distribution of products
- Performed pre- and post-use inspections of equipment, adhered to standard operating procedures, and upheld cleanliness and safety standards within the work environment
Assembly Technician
John Deere
09.2017 - 03.2018
- Assembled and adjusted components in compliance with technical specifications, ensuring adherence to build schedules and quality standards
- Conducted performance tests, documented results, and performed final product adjustments to guarantee defect-free outputs
- Conducted routine maintenance, including lubrication and minor repairs, to ensure functional efficiency of assembly equipment and adherence to safety protocols
Fry Cook/Cashier
McDonalds
10.2014 - 03.2015
- Managed front counter and drive-thru operations, ensuring timely order fulfillment and customer service excellence
- Performed opening and closing procedures, maintaining operational efficiency and readiness for service
Education
Associate - Health Information Technology
Miller Motte College
Chattanooga, TN09.2024
Certificate - Medical Billing & Coding
Miller-Motte College
Augusta, GA02.2024
High School Diploma -
Washington Wilkes Comp HS
Washington, GA01.2012
Skills
- Active Listening
- Data Entry
- Call center experience
- Money handling abilities
- Payment Processing
- Paperwork Processing
- Appointment Scheduling
- Multi-Tasking
- Forklift Driver
- Reach Truck
- Warehouse Associate
- Inspection
- Quality Control
- Quality Inspector
- Order Selector
- Picker Packer
- Pallet Jack
- Order Puller
- Packing
- Picking
- Picking Packing
- Shipping Receiving
- General Laborer
- Order Picker
- RF Scanner
- Order Fulfillment
- Warehouse Distribution Experience
- Manufacturing
- Assembly
- Customer Service
- Heavy Lifting
- Materials Handling
- Computer Skills
- Warehouse Experience
- Communication
- Computer Application
- Organizational Skills
- Customer Support
- Customer Satisfaction
- Accurate data entry
- Data Entry Software Familiarity
- ICD-10 Proficiency
- Insurance Verification
- HIPAA Compliance
Timeline
Customer Service Representative
Sagility
10.2023 - 09.2024
Customer Support Specialist
Walmart
11.2022 - 07.2023
Admin Clerk/Data Entry Clerk
Ryder
12.2021 - 10.2022
Packer/Picker
Amazon
11.2021 - 11.2022
Picker/Packer
Club Car
03.2019 - 11.2021
Forklift Operator/Material Handler
Textron Specialized Vehicles
03.2018 - 10.2018
Assembly Technician
John Deere
09.2017 - 03.2018
Fry Cook/Cashier
McDonalds
10.2014 - 03.2015
Certificate - Medical Billing & Coding
Miller-Motte College
High School Diploma -
Washington Wilkes Comp HS
Associate - Health Information Technology
Miller Motte College
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