Katrina Childs
Savannah
Summary
Dynamic Customer Service Billing Supervisor at Foundever with a proven track record in policy enforcement and invoice processing. Successfully developed training programs that enhanced team performance and elevated customer satisfaction. Skilled in fostering collaboration and utilizing software solutions to streamline operations, ensuring exceptional service delivery and team productivity.
Overview
8
8
years of professional experience
Work History
Customer Service Billing Supervisor
Foundever
10.2019 - Current
- Managed a team of customer service representatives, ensuring top-notch service quality and adherence to company policies.
- Developed comprehensive training programs to enhance team performance and productivity in handling billing tasks.
- Established performance benchmarks for the team, fostering a results-driven work environment that prioritized customer satisfaction.
- Championed adoption of new technologies systems within the billing department facilitating enhanced productivity streamlined operations.
Customer Service Supervisor
Continuum Global Solutions
05.2017 - 12.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Benjamin E Mays High School
Atlanta, GA05.2017
Skills
- Policy enforcement
- Software knowledge
- Industry expertise
- Invoice processing
- Payment processing
- Sales support
- Customer service
- Teamwork and collaboration
- Microsoft office
Timeline
Customer Service Billing Supervisor
Foundever
10.2019 - Current
Customer Service Supervisor
Continuum Global Solutions
05.2017 - 12.2023
High School Diploma -
Benjamin E Mays High School
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