Katrina Garlow
Atlanta
Summary
Experienced educator and corporate professional with 16+ years in teaching, training, and mentoring. Spent 11 years as an instructor, designing engaging learning experiences and guiding diverse learners, followed by 5 years in corporate sales where I coached teams, developed client-focused solutions, and mentored colleagues. Currently pursuing a degree in Instructional Design to formalize and expand my expertise in creating effective, learner-centered training programs that drive performance and growth.
Overview
15
15
years of professional experience
Work History
CUSTOMER EXPERIENCE CONSULTANT, BUSINESS OFFICE ASSOCIATE, MENTOR
CARMAX
09.2020 - Current
- Implemented a learning program across diverse learners that led to a 21% improvement in employee's customer satisfaction rating.
- Designed, Storyboarded, and Tested Accuracy training course created in Articulate Storyline 360
- Served as a key resource for junior colleagues and new hires by providing training and guidance on customer service processes, policies, and best practices.
- Creating training and teambuilding materials in Microsoft PowerPoint for the corporate team.
- Communicated actively with a wide range of clients to provide exceptional customer service at all times, using company systems and procedures to increase satisfaction and drive retention.
- Utilize multiple platforms to effectively document customer information and interactions, communicate effectively to address issues, and resolve any customer complaints promptly.
- Earned recognition for achieving top 10% in the company for customer satisfaction multiple times.
- Evaluated customer service processes and policies and made targeted adjustments based on feedback.
- Collaborated with cross-functional teams to enhance service delivery strategies.
HEAD GRAPHIC DESIGNER, GRAPHIC DESIGNER
WHIMSICAL GIFTS LLC
08.2017 - 02.2025
- Trained new hires on company standards for merchandise creation.
- Oversaw diverse, revenue-generating design projects from conception to launch.
- Facilitated creation of custom pieces, including watches and jewelry.
- Leveraged innovative technology to enhance design processes and ensure compliance.
- Introduced 3D rendering and motion graphics for improved advertising campaign development.
OWNER, STEM INSTRUCTOR
YOUTH TECHNOLOGY LEARNING CENTER
01.2023 - 04.2023
- Using the SAM Learning model to design a 10-week program for video game coding.
- Outlined and designed materials, processes, and procedures that streamlined program operations, as well as administered ongoing reviews to evaluate and adjust the program.
- Researched various learning styles for students with varying degrees of learning challenges.
- Mentored students to help them bring their creative ideas to life.
- Helped students remotely using Skype to mitigate situations and provide solutions for computer errors and coding errors to complete projects.
CO-OWNER/MANAGER, INSTRUCTOR
YOUTH TECHNOLOGY LEARNING CENTER (YTLC)
01.2011 - 07.2019
- Designed curriculum for a wide range of courses including video game coding, illustration, animation, 3D modeling, and robotics, as well as serving as a First Lego League Coach and Mentor.
- Aligning curriculum with SCORM standards and setting up program success with diverse learners.
- Creating courses, marketing materials, and curriculum using a wide range of programs including PowerPoint, Photoshop, Illustrator, Clip Paint Studio, and Adobe Premiere Pro.
- Directed company planning, management, and supervision of all daily operations of the STEM Center, as well as developing new programs and services that significantly expanded and grew the company.
- Outlined and designed materials, processes, and procedures that streamlined program operations, as well as administered ongoing reviews to evaluate and adjust programs and services.
- Created and implemented assessments to collect and process marketing data in order to improve company outreach and brand recognition and expand the client base.
- Launched programs for underserved students in mathematics and science including study groups and learning assistant programs, and provided support services including tutoring and skills development.
- Established community partnerships and led outreach in order to collaborate with various area schools.
- Recruited, trained, motivated, and evaluated high-performing personnel and led staff training initiatives.
- Guided and mentored award-winning students for the First Lego League teams and the Fulton County Tech Fair, and outlined custom curriculum and STEM instruction.
Education
Master of Science - true
Purdue Global University
West Lafayette, IN07-2026
Master of Arts - Media Arts & Animation
Art Institute of Atlanta
Atlanta, GA01.2008
Skills
- Articulate Storyline 360
- Adobe Photoshop
- Adobe Illustrator
- Copilot
- Microsoft Suite
- Adobe Captivate
- ISpring
- Teamwork
- Adaptability
- Problem-solving
- Communication
- Customer Service Skills
- Work Ethic
- Digital Literacy
- Computer Literacy
- Organization
- Time Management
- Creative Thinking Skills
- Empathy for Learners
- Designing with SCORM Standards
- Organizational Skills
- Visual Presentation
- Storytelling
- Attention to Detail
Websites
Timeline
OWNER, STEM INSTRUCTOR
YOUTH TECHNOLOGY LEARNING CENTER
01.2023 - 04.2023
CUSTOMER EXPERIENCE CONSULTANT, BUSINESS OFFICE ASSOCIATE, MENTOR
CARMAX
09.2020 - Current
HEAD GRAPHIC DESIGNER, GRAPHIC DESIGNER
WHIMSICAL GIFTS LLC
08.2017 - 02.2025
CO-OWNER/MANAGER, INSTRUCTOR
YOUTH TECHNOLOGY LEARNING CENTER (YTLC)
01.2011 - 07.2019
Master of Science - true
Purdue Global University
Master of Arts - Media Arts & Animation
Art Institute of Atlanta