Katrina Hardy
Customer Service Representative
Leesburg
Summary
Motivated professional skilled at minimizing hassles and alleviating client concerns through proactive schedule coordination. Excellent communication skills and problem resolution. Ability to put clients at ease and form a productive working relationship in order to conduct business at hand. Experience with documentation and record keeping, both physical and digital.
Overview
28
28
years of professional experience
Work History
Stay at Home Mother/Elderly Caregiver
Self Employed
Leesburg
10.2010 - Current
- Provided daily personal care and assistance with daily living activities.
- Managed medication schedules and ensured timely administration of prescriptions.
- Developed engaging activities to stimulate cognitive and physical abilities.
- Provided total care for three children including housekeeping, cooking, laundry, appointments and schooling.
- Maintained mini-homestead consisting of chickens, goats, donkeys and household dogs and cats.
- Coordinated transportation for appointments and social outings for client.
- Maintained a safe and clean living environment through regular housekeeping tasks.
- Communicated effectively with family members regarding client well-being and needs.
- Assisted clients with mobility and transfers to promote independence and safety.
- Monitored health changes and reported concerns to appropriate medical professionals.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Provided companionship and emotional support to elderly clients.
- Improved patient outlook and daily living through compassionate care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Communicated effectively with family members on progress of client's health condition.
Registered Nurse
South Georgia Medical Center MSICU
Valdosta
08.2009 - 10.2010
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported significant changes to the team.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Administered medications and monitored patient responses in critical care settings.
- Educated patients and families about care processes and health management strategies.
- Managed emergency situations by performing life-saving interventions as needed.
- Documented patient information accurately in electronic health records for continuity of care.
- Administered emergency resuscitative measures when necessary according to advanced cardiac life support protocols.
- Treated patients with broad range of acute, life-threatening diagnoses.
- Provided compassionate end-of-life care to terminally ill patients.
- Provided emotional support to families during difficult situations involving critical illness or end-of-life care decisions.
Student Nurse Technician
Tift Regional Medical Center MICU
Tifton
10.2008 - 08.2009
- Assisted nursing staff with patient care and daily activities in the MICU.
- Monitored vital signs and reported changes to registered nurses promptly.
- Maintained cleanliness and organization of patient rooms and medical supplies.
- Provided support during emergency procedures and life-saving interventions.
- Assisted in the setup and maintenance of medical equipment in the ICU.
- Monitored patient vital signs and reported changes to nursing staff.
- Educated patients' families on ICU protocols and procedures as needed.
- Maintained cleanliness standards within the ICU unit according to established policies.
- Educated family members about patient's condition and provided guidance on homecare needs after discharge from hospital.
Critical Care Technician
Palmyra Medical Center
Albany
01.1998 - 09.2008
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted in patient mobility and comfort during critical care procedures.
- Maintained and sanitized medical equipment following safety protocols.
- Supported emergency response efforts during critical situations in the unit.
- Educated patients and families on care plans and post-discharge instructions.
- Collected specimens for laboratory testing per physician order using appropriate techniques.
- Assisted with insertion of arterial lines, central venous catheters and chest tubes under direct supervision of a registered nurse.
- Performed basic nursing duties, such as taking temperatures, pulse, respiration rate, blood pressure and other vital signs.
- Communicated effectively with physicians, nurses, therapists, social workers, pharmacists, dietitians regarding patient's status .
Education
Associate of Science - Nursing
Abraham Baldwin Agricultural College
Tifton, GA10-2008
Certificate of Technical Studies - Nationally Regitered EMT Intermediate
Albany Technical College
Albany, Georgia, GA10-1998
Some College (No Degree) - Nursing Core
Darton College
Albany, GASkills
- Emergency response
- Documentation accuracy
- Team collaboration
- Effective communication
- Emotional support
- Problem solving
- Time management
- Conflict resolution
- Empathy and patience
- Record keeping
- Relationship building
- Verbal and written communication
- Problem-solving
Timeline
Stay at Home Mother/Elderly Caregiver
Self Employed
10.2010 - Current
Registered Nurse
South Georgia Medical Center MSICU
08.2009 - 10.2010
Student Nurse Technician
Tift Regional Medical Center MICU
10.2008 - 08.2009
Critical Care Technician
Palmyra Medical Center
01.1998 - 09.2008
Associate of Science - Nursing
Abraham Baldwin Agricultural College
Certificate of Technical Studies - Nationally Regitered EMT Intermediate
Albany Technical College
Some College (No Degree) - Nursing Core
Darton College