Katrina Murray
Elberton
Summary
Detail-oriented individual with exceptional communication and problem solving skills seeking to obtain a challenging new role. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Athens Clarke County Government
06.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Pharmacy Technician
Eldercare Pharmacy
11.2016 - 10.2020
- This position requires a vast knowledge of multiple drugs
- It is a fast-paced environment with extended periods of standing
- This job requires speed and accuracy
- Job functions include but are not limited to the following:
- Input patient prescription prescribed by doctor
- Print medication labels, locate drugs, fill prescriptions, return drugs to shelf
- Determine the proper packaging technique for the prescription
- Fill orders for nursing home stock drugs
- Verify control drug shipment to nursing facility
- Conduct inventory check for expiring drugs
- Return unused or expired drugs for credit
- Reconcile credits for inventory
- Replenish nursing home Omnicell stock
- Check in and put away daily drug order
- Order Medications
- Operate TCGRX
- Customer service includes answering phone calls and helping patients with health insurance issues
Order Agent/Customer service representative
Orchard Brands
01.2010 - 08.2011
- Place orders for women aged sixty-five and older
- Sale specific items for incentives
- Assist customers with lost or stolen merchandise
- Help with delayed orders, items with defects, as well as financial issues
Education
Associate of Applied Science - Networking Specialist
North Georgia Technical College
05.2013
Associate of Applied Science - Pharmacy Technology
North Georgia Technical College
11.2016
Associate of Applied Science - Business Technology
North Georgia Technical College
03.2025
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Prioritization and organization
- Computer skills
Timeline
Billing Specialist
Athens Clarke County Government
06.2022 - Current
Pharmacy Technician
Eldercare Pharmacy
11.2016 - 10.2020
Order Agent/Customer service representative
Orchard Brands
01.2010 - 08.2011
Associate of Applied Science - Networking Specialist
North Georgia Technical College
Associate of Applied Science - Pharmacy Technology
North Georgia Technical College
Associate of Applied Science - Business Technology
North Georgia Technical College
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