Katrina Noble
Atlanta
Summary
Detail-oriented professional with over 10 years of experience in customer service, collections, and vendor communications. Proven track record in workflow prioritization, effective problem-solving, and maintaining high standards of customer satisfaction. Seeking to leverage my expertise in a dynamic Customer Service role.
Overview
13
13
years of professional experience
Work History
Driver Partner
Uber
11.2022 - Current
- Provided rideshare services and food delivery with a consistent 5-star customer rating.
- Ensured timely and safe transportation of passengers and food orders.
- Maintained professional communication with customers to ensure satisfaction.
- Communicated effectively with passengers to provide exceptional service experiences.
Medical Collections Specialist
Affiliate Asset Solutions
10.2021 - 10.2022
- Managed 1st-party medical collections on accounts no more than 90 days delinquent.
- Contacted patients to arrange payments and resolve outstanding balances.
Customer Service Representative II
US Auto Sales Inc.
Duluth
11.2019 - 09.2021
- Handled high-volume inbound calls and provided solutions to retain customer satisfaction.
- Negotiated payment arrangements and processed deferments and amendments.
- Coordinated voluntary repossession processes and assisted with insurance claims.
- Managed customer data and ensured accuracy of account records.
- Balanced company policy and customer needs while making case-based decisions.
- Escalated complex issues appropriately while taking ownership of resolution efforts.
Deli Clerk
Publix
Atlanta
08.2018 - 07.2019
- Prepared food and ingredients by slicing meats, weighing portions, and maintaining cleanliness.
- Maintained inventory records and followed food safety protocols.
Collections Representative
Immediate Credit Recovery
Atlanta
09.2016 - 05.2018
- Managed inbound and outbound calls to resolve account issues professionally.
- Maintained compliance with federal and company policies.
- Documented and tracked customer interactions for accurate recordkeeping.
- Helped improve customer retention through empathetic communication.
Student Loan Collector
Financial Asset Management Systems
Tucker
05.2013 - 05.2016
- Contacted delinquent borrowers to establish repayment plans.
- Used skip tracing tools to locate customers and updated account data accordingly.
- Provided education on repayment options and assisted with account troubleshooting.
- Maintained organized administrative records and ensured accuracy of account notes.
Education
Some College (No Degree) - Business Communication
Savannah State University
Savannah, GASkills
- Customer Service & Retention
- Call Center Operations
- Conflict Resolution & Negotiation
- Collections & Payment Processing
- Microsoft Office Suite
- CRM & Data Entry Systems
- Time Management
- Team Collaboration
References
Available upon request.
Timeline
Driver Partner
Uber
11.2022 - Current
Medical Collections Specialist
Affiliate Asset Solutions
10.2021 - 10.2022
Customer Service Representative II
US Auto Sales Inc.
11.2019 - 09.2021
Deli Clerk
Publix
08.2018 - 07.2019
Collections Representative
Immediate Credit Recovery
09.2016 - 05.2018
Student Loan Collector
Financial Asset Management Systems
05.2013 - 05.2016
Some College (No Degree) - Business Communication
Savannah State University