KATRINA WILLIAMS
GRAY,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Pre-Service Registration
Atrium Health
08.2020 - Current
- Update patient records with accurate, current insurance policy information.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Assured timely verification of insurance benefits prior to patient appointment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Assistant Store Manager
Goodwill Industries
03.2015 - 08.2020
- Closely collaborated with the Store Manager to aid with the store operations including hiring and training new hires and supervising all employees to ensure compliance with policies and procedures
- Maintained documentation and contributed to the store's needs to assure customer/donor satisfaction.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Cashier
Walgreens
05.2008 - 08.2014
- Promptly greeted and welcomed customers, while ensuring their needs were met and high satisfaction
- Efficiently collected and processed transactions and issued receipts and/or refunds to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Customer Service/Cashier
Walmart Supercenter
10.2001 - 05.2008
- Promptly greeted and welcomed customers, while providing professional customer service
- Managed sales objectives by promoting and selling products to achieve established sales goals
- Operated cash register to scan purchases, collect payments, process transactions, and issue receipts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Baldwin High School
Skills
- Attention to Detail
- Multitasking
- Friendly, Positive Attitude
- Excellent Communication
- Critical Thinking
- Active Listening
Timeline
Pre-Service Registration
Atrium Health
08.2020 - Current
Assistant Store Manager
Goodwill Industries
03.2015 - 08.2020
Cashier
Walgreens
05.2008 - 08.2014
Customer Service/Cashier
Walmart Supercenter
10.2001 - 05.2008
High School Diploma -
Baldwin High School
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