Katy Hernandez Mora
Cornelia
Summary
Dynamic Assistant Manager with a proven track record at Dollar General, excelling in team leadership and customer service. Enhanced sales through strategic merchandising and effective staff training, resulting in improved customer satisfaction. Skilled in inventory management and decision-making, fostering a collaborative environment that drives business growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dollar General
06.2025 - Current
- Implemented merchandising strategies to optimize product placement and visibility.
- Monitored sales floor conditions to maintain cleanliness and organization standards.
- Collaborated with team members to achieve monthly sales goals effectively.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs to elevate service standards and knowledge.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Dollar General Market
11.2024 - 06.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by organizing stock and conducting audits.
- Facilitated customer service initiatives to enhance shopping experience.
- Coordinated training for new team members on store policies and procedures.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction levels remained high.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Dollar General
06.2024 - 11.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and efficient restocking procedures.
- Operated cash register, processing transactions swiftly and accurately to ensure customer satisfaction.
- Collaborated with team members to achieve store sales goals and maintain visual merchandising standards.
- Implemented promotional displays, effectively drawing attention to sales items and increasing foot traffic.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff supervision
- Workload management
- Employee scheduling
- Sales strategies
- Orientation and training
- Multitasking and organization
- Inventory management
- Compliance
- Computer skills
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dollar General
06.2025 - Current
Assistant Manager
Dollar General Market
11.2024 - 06.2025
Sales Associate
Dollar General
06.2024 - 11.2024
High School Diploma -
Habersham Central High School