Katy Tucker
Cedartown
Summary
Dynamic server with a proven track record of enhancing customer satisfaction and sales at many companies . Skilled in cash handling and exceptional customer service, demonstrated through effective team collaboration and a keen ability to increase sales by suggesting additional items. Achieved performance goals with a focus on quality control and guest engagement, ensuring a memorable dining experience.
Overview
2
2
years of professional experience
Work History
Server
Kizunas Hibachi
12.2024 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
Petro’s Pizza Restaurant
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
The Steak House
01.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Cedartown High School
Cedartown, GA05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Cleanliness standards
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
Timeline
Server
Kizunas Hibachi
12.2024 - Current
Server
Petro’s Pizza Restaurant
08.2024 - 12.2024
Server
The Steak House
01.2023 - 07.2024
Cedartown High School
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