Katya Vela Bocardo
LAWRENCEVILLE
Summary
Dynamic Team Leader at Rack Room Shoes Inc. with a proven track record in enhancing customer satisfaction through effective problem-solving and client communication. Expert in team motivation and fostering a collaborative environment that boosts morale and sales expertise. Committed to excellence, driving results through attention to detail and dedicated service.
Overview
3
3
years of professional experience
Work History
Team Leader
Rack Room Shoes Inc.
07.2022 - Current
- Maintaining a positive and collaborative work environment, by promoting respect among all members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Developed and executed training programs that significantly improved team skills and morale.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Education
Nursing
Central Gwinnett High School
Lawrenceville, GA12-2027
No Degree - Nursing
Georgia Gwinnett College
Lawrenceville, GA12-2027
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Client service
- Sales expertise
- Client communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Rack Room Shoes Inc.
07.2022 - Current
Nursing
Central Gwinnett High School
No Degree - Nursing
Georgia Gwinnett College
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