Kawanda Johnson
Leesburg
Summary
Dynamic Front Desk Receptionist with proven expertise at Dr. Pate's Gentle Dental, excelling in customer service and appointment scheduling. Recognized for enhancing guest experiences and streamlining office operations, I effectively managed multi-line phone systems and resolved client issues promptly, ensuring satisfaction and fostering a welcoming environment.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist for Dental
Dr. Pate's Gentle Dental
02.2015 - 08.2025
- Greeted visitors and directed them to appropriate departments, enhancing guest experience.
- Managed multi-line phone system, ensuring timely responses to inquiries.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
- Maintained organized front desk area, promoting a professional atmosphere.
- Developed familiarity with office software for effective document management and communication.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
Front and Back Desk Receptionist
Dr. Joe Henderson MD
03.2010 - 02.2015
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated appointments and maintained scheduling for multiple departments effectively.
- Assisted clients with inquiries, providing accurate information and resolving issues promptly.
- Implemented administrative processes to enhance office efficiency and improve workflow.
- Developed and maintained filing systems, ensuring easy access to important documents.
- Contributed to team success by assisting in various administrative tasks when needed.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
- Boosted office organization by maintaining up-to-date records and filing systems.
- Improved office workflow by accurately managing data entry tasks for timely record updates.
- Enhanced customer satisfaction by efficiently managing front and back desk operations.
- Expedited invoice processing by accurately verifying charges and submitting payments on time.
- Reduced wait times for clients by effectively managing check-in procedures during peak hours of operation.
- Promoted a positive work environment by providing courteous assistance to colleagues and clients alike.
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Monroe High
Albany, GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Office administration
- Multi-line telephone systems
- Appointment confirmation
- Email correspondence
- Call answering and routing
- Customer and client relations
- Microsoft office
- Payment processing
- Greeting and seating clients
Timeline
Front Desk Receptionist for Dental
Dr. Pate's Gentle Dental
02.2015 - 08.2025
Front and Back Desk Receptionist
Dr. Joe Henderson MD
03.2010 - 02.2015
High School Diploma -
Monroe High