Summary
Overview
Work History
Education
Skills
Certification
Timeline
Keywords
Generic

Kawaski Canty

Atlanta,GA

Summary

Dynamic and detail-oriented multi-state licensed auto claims adjuster with over 8 years of experience at State Farm, including more than 6 years specializing in ILR/FNOL. Recognized for making swift, defensible liability decisions while maintaining audit-ready files in fast-paced, high-volume environments. Committed to delivering timely and equitable outcomes while ensuring clear communication and expectations for all stakeholders. Licensed in 47 states, NPN 1854854.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Auto Initial Loss Reporting (ILR) Licensed Adjuster

State Farm Insurance
09.2018 - Current
  • Capture first notice of loss and open auto claims; verify coverage, parties, and loss details; document clean, audit-ready files.
  • Make initial liability decisions (0/100, 50/50, 100/0) based on statements, photos, and available reports; set expectations with all parties.
  • Set up repairs and rentals; coordinate tows and storage release; refer to preferred repair networks when appropriate.
  • Assign claims to downstream units (Auto Express, Estimatics, Injury, Total Loss, Subrogation) based on severity and exposure.
  • Contact other carriers to open companion claims and exchange information; initiate subrogation referral when indicated.
  • Order police reports, trace license plates, confirm vehicle ownership, and reconcile conflicting data.
  • Send written communications to insureds, claimants, and third parties; maintain compliance with state regulations and licensing.
  • Perform calmly in a high-volume environment.

Loss Reporting

State Farm Insurance
09.2016 - 09.2018
  • Handled high-volume FNOL intake for auto losses; verified coverages, deductibles, and policy conditions.
  • Collected accurate loss details and statements; created claim files and routed to the appropriate handling units.
  • Scheduled inspections, rentals, and tows when needed; educated customers on next steps and timelines.
  • Maintained documentation quality and achieved call center targets for accuracy, handle time, and customer satisfaction.

Owner & Creator

Yumzezz Skincare
04.2013 - 12.2016
  • Founded and operated a skincare brand from concept to sales. Developed product formulas, packaging, and branding.
  • Managed sourcing, vendor relationships, and inventory; set up e-commerce and handled order fulfillment and customer support.
  • Led marketing, social media, and promotions; maintained basic compliance for product labeling and safety.
  • Featured in Pregnancy & Newborn (April 2016), p. 54, item 9.

Customer Service

Comcast (now Xfinity)
01.2002 - 04.2014
  • High-speed internet tech support: troubleshot modems/routers, connectivity and email issues, and performed remote provisioning.
  • Cable television support: diagnosed signal and equipment issues, resolved set-top box errors, and assisted with channel packages and equipment swaps.
  • Billing support: explained invoices, processed payments and adjustments, issued credits, and resolved disputes.
  • Documented all interactions, followed knowledge-base procedures, and met call center targets for quality and handle time.

Education

Bachelor’s Degree -

Alabama A&M University
Huntsville, AL
05.1997

Skills

  • Claim opening and routing
  • Repairs, rentals, and tows setup
  • Comparative negligence and liability assessment (0/100, 50/50, 100/0)
  • Subrogation initiation and coordination
  • High-volume call handling
  • Clean, audit-ready documentation
  • Coverage verification
  • Cross-functional handoffs (Auto Express, Estimatics, Injury, Total Loss, Subrogation)
  • Claims investigation
  • Decision-making
  • Claims file documentation

Certification

Adjuster Licensing: Multi-state (47) active; home state Georgia; NPN 1854854.

Timeline

Auto Initial Loss Reporting (ILR) Licensed Adjuster

State Farm Insurance
09.2018 - Current

Loss Reporting

State Farm Insurance
09.2016 - 09.2018

Owner & Creator

Yumzezz Skincare
04.2013 - 12.2016

Customer Service

Comcast (now Xfinity)
01.2002 - 04.2014

Bachelor’s Degree -

Alabama A&M University

Keywords

  • Auto ILR
  • FNOL
  • Auto Claims Adjuster
  • Liability
  • Subrogation
  • Estimatics
  • Total Loss
  • Recorded Statements
  • Repair Scheduling
  • Rental Authorization
  • Tow
  • Coverage Verification
  • Police Reports
  • Fair Claims Practices
  • Customer Communication

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Kawaski Canty