Kayla Crosson
Hinesville
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager, Customer Service
Dollar General
Ludowici
10.2022 - Current
- Provide comprehensive customer service, including information dissemination, inquiry responses, and effective resolution of complaints to ensure a satisfactory shopping experience.
- Efficiently manage product returns, exchanges, and refunds, maintaining adherence to company safety policies and customer satisfaction standards.
- Perform accurate cash handling and register operations, including balancing drawers and activating phone and gift cards, while addressing sales-related inquiries.
- Supervised customer service team to ensure high-quality support.
- Handled customer complaints and resolved issues effectively.
- Trained new employees on company policies and procedures.
Deputy Corrections Officer
CHATHAM COUNTY SHERIFF'S OFFICE
Savannah
03.2020 - 09.2022
- Conducted thorough head counts and maintained stringent oversight of inmate activities, ensuring accurate tracking and security during visits, meals, and recreational periods.
- Prepared and processed essential documentation, including reports, logs, and activity journals, contributing to the facility's operational efficiency and record accuracy.
- Supervised daily inmate movements and interactions, promoting institutional safety and adherence to established protocols during routine and emergency situations.
Forklift Operator
Shaw Industries
Savannah
03.2018 - 03.2020
- Operated forklift machinery to efficiently unload and stack materials, ensuring proper distribution for project accessibility.
- Coordinated the transport of goods within the warehouse, optimizing space utilization and workflow.
- Prepared merchandise for shipment and storage by securely wrapping pallets and adhering to packaging standards.
Correctional Officer
Jenkins Correctional Facility
Millen
04.2016 - 03.2018
- Maintained accurate documentation and managed records, including forms, reports, logs, and activity journals, ensuring adherence to regulatory requirements.
- Provided oversight for inmate activities, including visitations, meals, recreational time, and phone usage, to maintain order and facility security.
- Performed regular and emergency head counts to monitor inmate presence and prevent unauthorized movement within the facility.
Customer Service Representative
USPS
Savannah
04.2016 - 08.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
Education
Diploma - High School Diploma
Screven County High School
Sylvania, GA06.2015
Skills
- Detail-Oriented
- Problem Management
- Customer Service
- Effective communication
- Problem-solving
Certification
- CPR, None
- First Aid, None
Timeline
Assistant Manager, Customer Service
Dollar General
10.2022 - Current
Deputy Corrections Officer
CHATHAM COUNTY SHERIFF'S OFFICE
03.2020 - 09.2022
Forklift Operator
Shaw Industries
03.2018 - 03.2020
Correctional Officer
Jenkins Correctional Facility
04.2016 - 03.2018
Customer Service Representative
USPS
04.2016 - 08.2016
Diploma - High School Diploma
Screven County High School