Kay Payne
Dawsonville
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Scheduler
Northside Hospital Orthopedic Institute
01.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Clinical Support Associate
Pandya Medical Center
07.2020 - 12.2024
- Evaluated emerging technologies in the field of clinical support services, making recommendations for adoption where appropriate to enhance patient care further.
- Improved patient care by efficiently managing clinical support tasks and maintaining organized patient records.
- Collaborated closely with multidisciplinary teams to provide comprehensive care for patients with complex needs.
- Increased patient satisfaction by providing compassionate assistance during medical appointments and procedures.
- Ensured accuracy in medical documentation by meticulously reviewing records and updating information as needed.
- Managed administrative duties including insurance verification, billing inquiries, and maintenance of electronic health records systems proficiently.
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Promoted patient education by preparing informative materials on relevant topics such as medication usage guidelines or post-procedure care instructions.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Scheduled patients for appointments and maintained master calendar.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Answered patient inquiries and provided information about healthcare services.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Facilitated timely communication between patients, physicians, and other healthcare professionals by coordinating appointment scheduling and followups.
Medical Assistant
Jydes Family Clinic
01.2018 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Empowered patients through education on self-management techniques for chronic conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Cumming Medical Center
01.2012 - 07.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Associate of Science - Medical Assistant
Lanier Technical College
Oakwood, GA01-2011
High School Diploma -
Dawson County High School
Dawsonville, GA05-2006
Skills
- Proficient in Computer Applications
- Detail-Oriented Approach
- Accurate Data Entry
- Dedicated Work Ethic
- Collaborative Team Player
- Skilled in Prioritization
- Timely Schedule Management
- Time Management
- Problem-solving
- Telephone etiquette
- Knowledge of Clinical Terminology
- Team Coordination
- Patient scheduling
- Skilled in Call Coordination
- Microsoft Office Suite
- Customer Relationship Management
- Insurance Eligibility Verification
- Professional and mature
- Office Administration
- Proficient in Multi-Line Phone Systems
- Document Management
- Administrative Support Experience
- Excel spreadsheets
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Languages
English
Full Professional
Timeline
Scheduler
Northside Hospital Orthopedic Institute
01.2024 - Current
Clinical Support Associate
Pandya Medical Center
07.2020 - 12.2024
Medical Assistant
Jydes Family Clinic
01.2018 - 11.2020
Medical Assistant
Cumming Medical Center
01.2012 - 07.2017
Associate of Science - Medical Assistant
Lanier Technical College
High School Diploma -
Dawson County High School
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