Kaya Craig
Valdosta
Summary
Motivated individual with customer service experience and a strong interest in health and wellness. Known for creating positive customer interactions, providing helpful support, and maintaining an organized environment. Eager to contribute to a welcoming team while helping customers feel confident in their wellness goals.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Crunch Fitness
Valdosta
11.2024 - Current
- Welcome and assist members, ensuring a positive first impression and customer experience.
- Conduct gym tours and promote Crunch services, contributing to new member sign-ups.
- Process member check-ins, billing, and product purchases with accuracy and efficiency.
- Support personal trainers by booking a minimum of two potential new clients daily and providing clients with proper information about the session.
- Assist with opening and closing duties, and maintain facility cleanliness.
Server
Hooters
Valdosta
06.2024 - 09.2024
- Delivered outstanding service in a high-volume restaurant, consistently upselling items to boost sales.
- Processed transactions using POS systems and managed customer accounts with accuracy.
- Maintained menu knowledge to answer guest inquiries and accommodate dietary needs.
- Resolved guest concerns quickly, ensuring satisfaction and great service.
Legal Assistant Intern
MLG Law
Orlando
05.2023 - 10.2023
- Managed confidential client records and billing processes with discretion and accuracy.
- Communicated with clients to gather information and provide updates on cases.
- Maintained electronic filing systems for easy access to legal documents.
- Performed administrative tasks such as photocopying, scanning, faxing, mailing packages.
- Maintained clear communication with clients via phone and email.
Call Center Representative
Hilton Grand Vacations
Orlando
01.2023 - 03.2023
- Handled inbound customer inquiries regarding vacation packages and services.
- Educated clients about Hilton Grand Vacations loyalty programs and benefits.
- Maintained knowledge of company policies and promotions to assist clients effectively.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Private Nanny
Private Family Hire
Orlando
11.2022 - 01.2023
- Provided attentive care for two children (6 months–7 years old), ensuring safety and well-being.
- Developed engaging activities and supported children’s learning and hobbies.
- Assisted with meal prep, bedtime routines, and light housekeeping.
- Bathed and dressed babies, changed diapers, and prepared bottles.
- Communicated regularly with parents regarding children's progress and needs.
Education
GED -
Florida Department of Education
Florida02-2024
Skills
- Customer service
- POS system usage
- Membership sales
- Team collaboration
- Credit card handling
- Front desk management
- Interpersonal communication skills
- Product knowledge
- Detail orientation
- Flexible and adaptable
- Interest in Fitness & Nutrition products
Timeline
Front Desk Associate
Crunch Fitness
11.2024 - Current
Server
Hooters
06.2024 - 09.2024
Legal Assistant Intern
MLG Law
05.2023 - 10.2023
Call Center Representative
Hilton Grand Vacations
01.2023 - 03.2023
Private Nanny
Private Family Hire
11.2022 - 01.2023
GED -
Florida Department of Education