Kayala Alexander
Fortson
Summary
Highly competent Staff Registered Nurse with 2+ years of clinical nursing experience. Dedicated to expanding skill set and knowledge in various areas of nursing. Specializes in providing care to pediatric patients from newborns to young adults. Completed seventy-two hours of Adult trauma training and gained psychiatric experience within the hospital setting. Committed to delivering high-quality patient care, prioritizing safety, and implementing evidence-based practices. Known for drive, reliability, and positive attitude. Finds fulfillment in working with patients of all ages and takes pride in making a meaningful impact on their lives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Staff Registered Nurse (Pediatric ER)/Relief Charge Nurse
Piedmont Hospital
02.2023 - Current
- Provided direct patient care in accordance with established policies, procedures and protocols
- Conducted comprehensive physical assessments of assigned patients
- Performed triage assessments of walk-in patients in a clinic setting
- Administered medications and treatments according to physician orders
- Monitored vital signs, administered injections, and provided assistance with medical procedures
- Documented patient progress notes accurately and efficiently in the electronic medical record system
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Supervised and managed daily scheduling, tasking, and administration.
Customer Service Representative
Global Payments
02.2019 - 08.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Associate Degree - Nursing
Columbus Technical College
Columbus, GA12.2022
Skills
- Intake and Discharge
- Patient/Family Education
- Charting and Documentation
- Medication and IV Administration
- Trauma experience (Adult/Peds)
- De-escalation techniques
- Therapeutic communication
- Psychosocial analysis
- Direct patient care/ assessments
- Multidisciplinary collaboration
- Patient record auditing
- Staff management
- Care coordination
Certification
- BLS
- ALS
- PALS
Timeline
Staff Registered Nurse (Pediatric ER)/Relief Charge Nurse
Piedmont Hospital
02.2023 - Current
Customer Service Representative
Global Payments
02.2019 - 08.2023
Associate Degree - Nursing
Columbus Technical College
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