Kaydence Byrd

• Business Development Coordinator / Manager
• Led special projects focused on process improvement and operational efficiency within the department.
• Increased team productivity by designing and implementing structured training programs, tracking performance metrics, and delivering continuous coaching.
• Managed online customer engagement by scheduling appointments electronically, enhancing convenience and accessibility.
• Secured repeat business by delivering consistent, high-quality customer experiences throughout the sales cycle.
• Trained staff to handle inbound calls and schedule service appointments, improving responsiveness and service flow.
• Regularly evaluated Business Development Center (BDC) performance against KPIs, implementing corrective strategies to ensure objectives were met.
• Streamlined lead management processes to ensure prompt follow-up and improved lead-to-sale conversion rates.
• Motivated and guided the team to achieve performance targets, contributing to increased sales and team morale.
• Boosted service leads by launching targeted marketing initiatives and strategic outreach campaigns.
• Handle anywhere from 30-100 Inbound calls a day and expected to make at least 160 outbound calls a day

Event Staff / Banquet Server Responsibilities:

• Supported seamless event execution by assisting with setup and teardown, ensuring smooth transitions between functions.
• Delivered friendly and attentive service, creating memorable guest experiences and maintaining high customer satisfaction.
• Maintained a clean, organized workspace in compliance with health and safety standards.
• Conducted timely table check-ins to monitor guest needs and ensure satisfaction with food and beverages.
• Promoted a positive atmosphere through enthusiastic service, contributing to increased customer referrals and walk-in traffic.
• Adapted quickly to last-minute changes in guest count, menu items, or timelines, maintaining service quality under pressure.
• Set up linens and table arrangements in line with seating plans and event themes.
• Coordinated with kitchen staff to ensure accurate and timely delivery of menu items.

Retail Sales Associate / Team Lead

• Assisted customers in locating products and making informed purchasing decisions based on individual needs and preferences.
• Trained new team members on store policies, procedures, and effective sales techniques to improve performance and service quality.
• Maintained a clean, organized, and visually appealing sales floor through regular maintenance and merchandise presentation.
• Delivered exceptional customer service by promptly addressing inquiries and resolving concerns to ensure satisfaction.
• Handled exchanges, refunds, and employee purchases to support front-end efficiency and minimize wait times.
• Coordinated merchandising displays, promotional signage, and sales enablement initiatives to drive product visibility and engagement.
• Conducted accurate cash register audits to ensure financial integrity and accountability.
• Supported inventory management through stock ordering, inventory counts, and monitoring stock levels to prevent shortages.
• Led floor recovery and upkeep efforts to ensure a professional and customer-ready shopping environment at all times.
• Implemented process improvements to streamline daily operations and enhance overall efficiency.