KAYLA BOOZE
Conyers
Summary
Results-driven Operations and Financial Specialist with 7+ years of experience supporting transaction processing, interoperability systems, financial reconciliations, investigations, and customer operations. Skilled in resolving complex billing disputes, analyzing financial and operational data, and supporting secure system integrations across high-volume environments. Experienced with Oracle, Geo, CRM platforms, and interoperable payment systems, with a strong ability to bridge technical operations, financial accuracy, and customer-focused solutions.
Overview
7
7
years of professional experience
Work History
Interoperability Specialist
State Toll Road Authority/ Peach Pass
Atlanta, GA
12.2024 - 05.2026
- Managed end-to-end toll transaction processing across multiple interoperable systems while maintaining high accuracy in financial and operational data integrity.
- Conducted high-volume investigations into disputed transactions, resolving billing discrepancies and validating account activity in compliance with agency procedures.
- Analyzed transaction logs, financial records, and system data to identify discrepancies, verify charges, and support accurate account reconciliation.
- Collaborated with internal departments and external agencies to resolve interoperability, payment processing, and account validation issues efficiently.
- Translated customer-reported concerns into technical and financial insights to support timely resolution of complex billing and account issues.
- Maintained detailed documentation of investigations, escalations, refunds, and system resolutions while ensuring secure handling of sensitive information.
Financial Assistant
WorkSource DeKalb
Decatur, GA
04.2022 - 12.2024
- Processed financial documentation including W-4s, W-9s, I-9s, payroll records, invoices, and account reconciliation reports.
- Collected and analyzed financial data to create account summary reports used to identify transaction discrepancies and improve reporting accuracy.
- Reduced financial discrepancies by improving transaction review processes and maintaining accurate financial records.
- Generated detailed financial reports using Oracle and Geo systems to support operational and accounting functions.
- Managed accounts payable activities and assisted with budget tracking, reporting, and financial reconciliation processes.
Administrative Assistant
Georgia State Capitol, Office of Safety Fire Commissioner
Atlanta, GA
12.2018 - 04.2022
- Developed and maintained administrative processes that improved operational efficiency and organizational workflow.
- Processed confidential information including background checks, citizenship checks, and GCIC fingerprint documentation.
- Created and maintained organized filing systems to improve accessibility and secure document management.
- Managed inventory control and maintained adequate supply levels in a fast-paced office environment.
- Provided administrative support through scheduling, communication management, and customer assistance.
Education
Associate Degree - Financial Accounting
Georgia Piedmont Technical College
Clarkston, GASkills
- Financial Reconciliation
- Dispute Resolution & Investigations
- Payment Processing Systems
- Systems Integration
- Oracle & Geo Systems
- CRM Platforms (Salesforce, Zendesk)
- Data Analysis
- Accounts Payable/Receivable
- Budget Tracking & Reporting
- Technical Troubleshooting
- Process Improvement
- Documentation Management
- Cross-Functional Collaboration
- Compliance & Secure Information Handling
Timeline
Interoperability Specialist
State Toll Road Authority/ Peach Pass
12.2024 - 05.2026
Financial Assistant
WorkSource DeKalb
04.2022 - 12.2024
Administrative Assistant
Georgia State Capitol, Office of Safety Fire Commissioner
12.2018 - 04.2022
Associate Degree - Financial Accounting
Georgia Piedmont Technical College